Service Advisor - Ballymena

VanRath; Ballymena; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team in Ballymena. This permanent role offers a unique opportunity to thrive within a respected global car dealership. The ideal candidate will have a solid background in customer service, showcasing exceptional organizational and time management skills. You will play a crucial role in ensuring customer satisfaction while managing service schedules and liaising with the Aftersales Manager. Join a company that values progression and offers fantastic benefits, including a company pension scheme, in a vibrant and supportive work environment.

Benefits

Company Pension Scheme

Career Progression Opportunities

Employee Discounts

Qualifications

• Experience as a Service Advisor or in Aftersales roles.
• Proven track record of high customer satisfaction.

Responsibilities

• Act as the first point of contact for customers and manage service schedules.
• Handle customer care calls and maintain key relationships.
• Coordinate with the Aftersales Manager for job planning.

Skills

Customer Service

Time Management

Organizational Skills

Communication

Education

High School Diploma

Job description

VANRATH have partnered with a global car dealership and manufacturer. The organisation is recruiting a Service Advisor position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression within aftersales. You will be reporting to the Aftersales Manager and working a 42.5 hour week.

Permanent role.

Place of work is Ballymena.

Salary

Fully Negotiable + Fantastic benefits, company pension scheme, etc.

Responsibilities:

• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
• Generating, amending and updating service schedules and sending reminders
• Vehicle and customer database management
• Booking appointments
• Issuing workshop job cards and monitoring progress of vehicles in workshop
• Processing and closing out workshop job cards and assisting with invoicing
• Making outbound customer care calls and managing key customer relationships
• Creating maintenance contract quotes and selling maintenance contracts
• Liaising with the Aftersales Manager for job planning, to ensure efficiency and profitability
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Candidate:

• Previous experience within a Service Advisor or Aftersales role
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
• Excellent organisation and time management skills
• Full valid UK driving licence (with less than 9 points)