Customer Service Advisor (Ballymena) - Vehicle Dealership

VanRath; Ballymena; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Nutzfahrzeugbranche sucht einen engagierten Service Advisor, um das Kundenserviceteam zu verstärken. In dieser Rolle sind Sie der Hauptansprechpartner für Kunden und gewährleisten einen erstklassigen Service. Sie verwalten Servicepläne, koordinieren Termine und fördern Wartungsverträge. Das Unternehmen bietet eine attraktive Vergütung, die auf Erfahrung basiert, und ein umfassendes Leistungspaket, einschließlich einer betrieblichen Altersvorsorge. Wenn Sie leidenschaftlich daran interessiert sind, Kundenbeziehungen zu pflegen und eine Schlüsselrolle in einem dynamischen Team zu spielen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Betriebliche Altersvorsorge

Umfassendes Leistungspaket

Qualifications

• Mindestens 2 Jahre Erfahrung in einem kundenorientierten Umfeld.
• Ausgezeichnete Kommunikationsfähigkeiten und Serviceorientierung.

Responsibilities

• Hauptansprechpartner für Kunden, um erstklassigen Service zu bieten.
• Verwalten von Serviceplänen und Kundenaufzeichnungen.

Skills

Kundenservice

Zeitmanagement

Organisation

Verkaufskompetenz

Education

Erfahrung in kundenorientierten Rollen

Führerschein der Klasse B

Job description

We are collaborating with a prominent commercial vehicle provider in Northern Ireland to find a talented Service Advisor who will enhance their customer service team. This is an excellent opportunity for an experienced professional to join a well-respected company known for its commitment to employee growth and long-term career development.

Location:

Ballymena

Position:

Permanent

Compensation:

Attractive salary, negotiable based on experience, alongside a comprehensive benefits package including a company pension scheme.

Key Responsibilities:

• Serve as the primary liaison between customers and the company, providing exceptional and professional service.
• Manage and update service schedules, ensuring customers receive timely reminders.
• Keep customer and vehicle records up to date and accurate at all times.
• Coordinate PSV appointments and ensure they are scheduled efficiently.
• Generate and distribute job cards for the workshop, track vehicle progress, and assist with invoicing.
• Handle outbound sales and customer service calls to foster strong client relationships.
• Create and promote maintenance contract proposals to clients.
• Collaborate with the Workshop Supervisor to ensure the smooth planning of tasks and maintain profitability.
• Inform clients of any additional services required and provide detailed quotations for approval.
• Clearly explain completed work to clients and arrange for vehicle collection or delivery.

The Ideal Candidate:

• Previous experience in a customer-facing role within a similar industry.
• Demonstrated ability to deliver outstanding customer service.
• Strong time management and organisational skills.
• A valid full UK driving license is required.

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.