Customer Service Advisor (Ballymena) - Vehicle Dealership

BTA; Ballymena; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading vehicle dealership in Ballymena is seeking a Customer Service Advisor to enhance their customer service team. This permanent position offers an attractive salary and comprehensive benefits, focusing on delivering exceptional service and managing customer relationships efficiently.

Benefits

Comprehensive benefits package

Company pension scheme

Qualifications

• Previous experience in a customer-facing role within a similar industry.
• Demonstrated ability to deliver outstanding customer service.
• A valid full UK driving license is required.

Responsibilities

• Serve as the primary liaison between customers and the company.
• Manage and update service schedules, ensuring timely reminders.
• Coordinate PSV appointments and generate job cards for the workshop.

Skills

Customer Service

Time Management

Organizational Skills

Job description

Customer Service Advisor (Ballymena) - Vehicle Dealership

We are collaborating with a prominent commercial vehicle provider in Northern Ireland to find a talented Service Advisor who will enhance their customer service team. This is an excellent opportunity for an experienced professional to join a well-respected company known for its commitment to employee growth and long-term career development.Location: BallymenaPosition: PermanentCompensation: Attractive salary, negotiable based on experience, alongside a comprehensive benefits package including a company pension scheme.Key Responsibilities:Serve as the primary liaison between customers and the company, providing exceptional and professional service.Manage and update service schedules, ensuring customers receive timely reminders.Keep customer and vehicle records up to date and accurate at all times.Coordinate PSV appointments and ensure they are scheduled efficiently.Generate and distribute job cards for the workshop, track vehicle progress, and assist with invoicing.Handle outbound sales and customer service calls to foster strong client relationships.Create and promote maintenance contract proposals to clients.Collaborate with the Workshop Supervisor to ensure the smooth planning of tasks and maintain profitability.Inform clients of any additional services required and provide detailed quotations for approval.Clearly explain completed work to clients and arrange for vehicle collection or delivery.The Ideal Candidate:Previous experience in a customer-facing role within a similar industry.Demonstrated ability to deliver outstanding customer service.Strong time management and organisational skills.A valid full UK driving license is required.

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

I've been working with Vanrath recently and can't recommend them enough. They've been very approachable, friendly and have come across as professional at all stages of the process. They are with you at all stages and come back with feedback very quickly. I hope to work with them again in the future.

Sean was incredibly helpful and really understood what I was looking for and my motivations. Something that really impressed me is that he knew his clients well enough, so much so that although I didn't have the experience the client was looking for, he recognized the transferable skills that they value and managed to arrange an interview for me within a matter of hours.

The team at VANRATH were extremely helpful in helping me find my new role. Kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.

I haven't job hunted in a long time and I've never used a recruitment agency before but I can't fault my experience with Vanrath.

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