Service Advisor - Audi York

JCT600 Ltd; York and North Yorkshire; On-site; GBP 27,900 - 34,100; Full time

Benefits offered by this job

Comprehensive package + bonus

34 days annual leave, increasing with tenure

Enhanced paid maternity and paternity leave

Life assurance and pension

Training and development programs

Job summary

JCT600 Ltd is seeking a Service Advisor for their Audi York branch, a vital role in providing exceptional aftersales service. You will coordinate between customers and workshops, ensuring an efficient service experience.

Your day-to-day responsibilities include managing service appointments, advising on maintenance, and building strong customer relationships. Reap benefits like a comprehensive package, bonus opportunities, and a generous leave policy.

Qualifications

• Previous experience in a service advisor or automotive customer support role.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work.
• Coordinating with workshop technicians to monitor job progress.

Skills

Strong communication skills

Organisational skills

Multitasking

Job description

Service Advisor – JCT600 Audi York

Location: York

Salary: £31,000 OTE

At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.

Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.

As a Service Advisor Your Day-to-day Will Include

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

What We’re Looking For In a Service Advisor

• Previous experience in a service advisor or automotive customer support role. (preferable)
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

What We Offer

• Comprehensive package + bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servic…