Service Advisor- Aston Martin Sevenoaks

Marshall Motor Group; Sevenoaks; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive group is seeking a Service Advisor for their Aston Martin Sevenoaks location. This role involves being the primary contact between customers and the workshop, ensuring excellent service delivery through strong organizational skills and customer relationship management. Competitive salary and benefits include annual leave, pension, and employee discounts.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discounts

Purchase discounts

Qualifications

• Previous customer service experience essential.
• Tech-savvy, experience with CRM systems preferred.

Responsibilities

• Manage customer relationships from booking to arrival.
• Complete administrative duties accurately.
• Contribute to team efforts to provide outstanding service.

Skills

Customer service

Organizational skills

Attention to detail

Technical proficiency with CRM

Job description

Job Title: Service Advisor - Aston Martin Sevenoaks

Job Reference: REQ10398

Date Posted: 08/10/2024

Location: Aston Martin Sevenoaks

Salary: Competitive basic salary including an uncapped OTE and bonus scheme

Hours: Full-time, including Saturday mornings on a rota basis

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, purchase discounts

About Marshall Motor Group: One of the UK’s largest car dealer groups representing 24 manufacturers with 143 stores across 34 UK counties. Part of Constellation Automotive Group, offering opportunities for career growth.

The Role: As a Service Advisor, you will be the point of contact between customers and the workshop, based in the showroom. Full training provided, including induction, shadowing, and buddy system.

Who You Are:

• Previous customer service experience essential
• Passionate about delivering excellent customer experiences
• Organized, with strong attention to detail
• Comfortable managing customer expectations and working to deadlines
• Supportive of complex customer issues and team-oriented
• Tech-savvy, experience with CRM systems preferred

What You’ll Do:

• Manage customer relationships from booking to arrival
• Support customers throughout their Marshall journey
• Advocate for customers and support decision-making
• Complete administrative duties accurately
• Assist with future customer requirements
• Contribute to team efforts to provide outstanding service

If interested, apply online. Our policy is to employ qualified individuals and promote equality regardless of gender, race, ethnicity, age, sexual orientation, religion, or disability.