Service Advisor | Ashford

Hawk Hiring; Aylesford; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Career progression

Training modules

Annual leave

Workplace pension

Vehicle purchase schemes

Job summary

Hawk Hiring in Ashford, United Kingdom, is seeking a Service Advisor to join our busy automotive retail team. You will welcome commercial and retail clients, build rapport, and guide them through service or repair journeys with a consultative selling approach.

The role involves liaising with workshop technicians, providing clear updates, and handling aftersales administration such as bookings and invoicing.

Qualifications

• Experience in customer service or automotive sales is required.
• Strong communication and rapport-building skills.
• Enthusiastic, energetic and goal-driven personality.

Responsibilities

• Greet and engage commercial and retail clients, guiding them through service or repair journeys.
• Apply consultative selling to promote maintenance packages, parts and accessories.
• Act as workshop liaison, updating clients on diagnostics and progress.
• Manage bookings and invoicing, ensuring accurate parts coordination.

Skills

Customer service

Sales/Upselling

Communication

Automotive knowledge

Tools

CRM software

Job description

Service Advisor | Ashford Hawk Hiring Ashford, United Kingdom

Are you a dynamic customer service expert ready to advance your career with a premier commercial brand in Ashford? Join a hugely successful, family-run dealer group representing a market-leading van franchise, where your dedication to customer care translates directly into impressive, uncapped earning potential.

About Us

We are a leading, family-owned automotive retail group going through an exciting phase of expansion, supporting more than 540 team members across 22 multi-brand locations. Operating out of our modern commercial vehicle hub in Ashford, we deliver elite manufacturer servicing and repairs for some of the UK's favorite lifestyle and commercial vans. We put our people first-providing a supportive, growth-focused culture where your hard work is well rewarded and your progression is actively encouraged.

What is in it for you:

• Salary: £30,000 - £32,000 basic salary + uncapped performance bonus (OTE £38,000).
• Hours: Monday to Friday, 8:00 am - 5:30 pm | 1 in 3 Saturdays
• Perks: Structured career progression, fully funded manufacturer training modules, competitive annual leave allowance, workplace pension scheme, and exclusive vehicle purchase schemes for you and your family.

What you will be doing:

• Customer Relationships: Welcoming commercial and retail clients, building genuine rapport, and seamlessly managing their service or repair journey.
• Consultative Selling: Thoroughly discussing vehicle requirements and using a consultative approach to introduce relevant maintenance packages, parts, and accessories.
• Workshop Liaison: Serving as the central point of contact between workshop technicians and clients, delivering clear, transparent updates on diagnostics and repair work.
• Aftersales Administration: Maintaining precise booking schedules, completing accurate invoicing, and ensuring proper parts coordination.

Requirements: A warm, enthusiastic personality, strong self-motivation, and a solid background in customer service or automotive sales.

Commutable Locations:

This position is based in Ashford, Kent, offering an easy daily commute from Maidstone, Folkestone, Canterbury, and Sittingbourne.