Service Advisor

ASI Recruitment; Ashford; On-site; GBP 30,500 - 37,700; Full time

Benefits offered by this job

No weekends

Mon-Fri 8:00am–6:00pm

Bonus potential

Career progression

Job summary

ASI Recruitment is assisting a reputable main dealer in the Ashford area to recruit an experienced Service Advisor. The role is Monday to Friday with no weekend work, offering a strong work-life balance and the potential to match or exceed the regional earnings average of around £37,700 per year.

You will be the main contact for customers through the service and repair process, book servicing, keep customers updated on progress and liaise with the workshop to ensure timely completion while

Qualifications

• Experience as a Service Advisor in the motor trade.
• Excellent customer service and communication skills.
• Strong organisational skills and ability to manage a busy workload.
• Experience using dealership management systems advantageous.
• Professional and customer-focused approach.

Responsibilities

• Acting as the main point of contact for customers throughout the service and repair process.
• Booking vehicles in for servicing, maintenance and repair work.
• Keeping customers updated on vehicle progress and managing expectations.
• Liaising with the workshop to ensure work is completed efficiently and on time.
• Preparing estimates and invoices whilst upselling additional work where appropriate.
• Delivering an excellent level of customer service at all times.

Skills

Customer service

Communication

Organisation

Tools

Dealership management systems

Job description

Overview

"The secret of change is to focus all of your energy not on fighting the old, but on building the new." - Socrates

Service Advisor – Ashford area. Monday to Friday, no weekends. Average earnings of £37,700. Supportive and reputable main dealer with an established Aftersales team.

An excellent opportunity has arisen for an experienced Service Advisor to join a successful main dealer in Ashford. This is a rare chance to secure a motor trade role that offers genuine work-life balance, with a Monday to Friday schedule and absolutely no weekend working. The dealership has an excellent reputation for looking after its staff and creating a positive working environment.

Responsibilities

• Acting as the main point of contact for customers throughout the service and repair process.
• Booking vehicles in for servicing, maintenance and repair work.
• Keeping customers updated on vehicle progress and managing expectations.
• Liaising with the workshop to ensure work is completed efficiently and on time.
• Preparing estimates and invoices whilst upselling additional work where appropriate.
• Delivering an excellent level of customer service at all times.

Requirements

• Previous experience working as a Service Advisor within the motor trade.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage a busy workload.
• Experience using dealership management systems would be advantageous.
• A professional and customer-focused approach.

Salary and Benefits

• Basic salary of £30,500 + bonus.
• Average earnings last year of £37,700.
• Monday to Friday, 8:00am – 6:00pm. No weekends.
• Opportunity to join a supportive and well-established main dealer.
• Genuine long-term career prospects within the business.

If you’re an experienced Service Advisor looking for a role that offers excellent earning potential, a supportive dealership environment and the benefit of no weekend work, apply today.