Auto Service Advisor - Mon-Fri, Rotating Sat, OTE £38-£42k

Pembrook Resourcing LTD; Hemel Hempstead; On-site; GBP 27,000 - 33,000; Full time

Job summary

Pembrook Resourcing Ltd is advertising two Service Advisor roles at a franchised dealership in Hemel Hempstead. The package includes a £30,000 basic salary with an OTE of £38,000-£42,000 and a Monday-Friday 8am-6pm rota, with a one-in-two Saturday schedule.

Ideal candidates will have automotive aftersales experience, strong communication and organisational skills, and a proactive approach to delivering excellent customer service in a busy dealership environment.

Qualifications

• Experience as a Service Advisor or automotive aftersales.
• Excellent communication and customer service.
• Strong organisational skills to manage a busy workload.

Responsibilities

• Welcome customers and provide a professional, friendly service throughout their visit.
• Manage service bookings for vehicle maintenance, servicing and repairs.
• Liaise with customers regarding vehicle requirements, repair updates and completion times.
• Work closely with the workshop team to ensure jobs progress efficiently.
• Keep customers informed throughout the service process and manage expectations.
• Maintain high standards of customer service and satisfaction.

Skills

Service advisor experience

Communication skills

Organisational skills

Customer-focused

Teamwork in dealership

Job description

Pembrook Resourcing Ltd is advertising two Service Advisor roles at a franchised dealership in Hemel Hempstead. The package includes a £30,000 basic salary with an OTE of £38,000-£42,000 and a Monday-Friday 8am-6pm rota, with a one-in-two Saturday schedule.

Ideal candidates will have automotive aftersales experience, strong communication and organisational skills, and a proactive approach to delivering excellent customer service in a busy dealership environment.