Service Advisor 211/1188

Glasgowdaftrucks; Glasgow; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their friendly team in Glasgow. This role is pivotal in providing exceptional customer service and ensuring customer satisfaction. As a Service Advisor, you will engage with customers through various channels, addressing their queries and exceeding expectations. The company prides itself on fostering a supportive environment that values diversity and inclusion. Join this brilliant team and contribute to a culture of excellence while enjoying a comprehensive benefits package. If you are passionate about customer service and looking to grow your career, this opportunity is perfect for you.

Benefits

Holiday allowance of 23 days plus bank holidays

Pension scheme

BUPA medical insurance

Life assurance 2 x salary

Employee discounts

Employee assistance programme

Wellbeing seminars

Engagement & Charity Events

Qualifications

• Demonstrated high level of customer service skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Handle customer queries from acceptance to resolution.

Skills

Customer Service Skills

Communication Skills

Job description

Motus Commercials located in Glasgow is on the lookout for a dedicated Service Advisor to join our friendly team providing exceptional levels of service to our customers. The position will see you working:

5 days per week Monday to Friday covering 40 hours

Salary - £28000

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

1. Holiday allowance of 23 days plus bank holidays rising to 25 days
2. A pension that pays through salary sacrifice
3. BUPA medical insurance discounted scheme
4. Life assurance 2 x salary
5. Employee discounts with the Network Benefits
6. Employee assistance programme
7. Seminars providing education on mental, physical and financial wellbeing
8. Engagement & Charity Events

Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.

As a Customer Service Advisor at Motus Commercials in Glasgow we will be looking for you to be able to demonstrate:

1. High level of customer service skills
2. Brilliant levels of communication written and verbal

Main duties for our Customer Service Advisor are:

1. Providing exceptional customer service
2. Utilising various forms of communication for example in person, phone, or email to best handle the customer
3. Dealing with customer queries from acceptance to resolution
4. Exceeding customer expectations by ensuring you are part of a Brilliant Team which provides a quality service to all customers.
5. To embrace all opportunities of learning and developing alongside some of our Brilliant Customer Service Advisors.
6. Maximise opportunities for labour and parts sales whilst offering customer good value for money
7. Promote and upsell vehicle service and maintenance contracts
8. Attend manufacture and dealer training courses to develop and grow skill sets
9. To enjoy your time as a Brilliant Colleague within Motus Commercials.

Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS GLA to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.

Address Bogmoor Road,
Glasgow,
Glasgow, City Of,
G51 4TH