Service Advisor

TN United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Service Advisor to enhance customer experiences at their York location. This role emphasizes exceptional service delivery, effective communication, and strong relationship building. Join a supportive and flexible environment that prioritizes your growth and development. With a competitive salary and comprehensive benefits, this is an exciting opportunity to advance your career in a dynamic team. Contribute to a legacy of excellence and be part of a company that values its employees and fosters a culture of respect and inclusion.

Benefits

Competitive salary

Life assurance

Pension plans

Annual leave starting at 26 days

Flexible working policies

Paid maternity and paternity leave

Training and leadership development programs

Referral scheme worth up to £1000

Service rates for employees, family, and friends

Long service rewards

Qualifications

• Proven track record of high customer satisfaction.
• Strong IT skills; experience with databases is desirable.

Responsibilities

• Maintain high standards of courtesy and integrity when interacting with customers.
• Progress vehicle repairs through the workshop, communicating effectively.

Skills

Customer Satisfaction

Communication Skills

IT Skills

Team Player

Job description

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Service Advisor at Mercedes-Benz York

As a Service Advisor working at Mercedes-Benz in York, you will be responsible for delivering the highest level of customer experience. You will ensure that every aspect of the customer's visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated, and friendly individual dedicated to providing an exceptional customer experience.

Join JCT600, a company committed to making it the best place to work. This role offers a great opportunity to advance your career in a supportive, flexible, and fun environment focused on your training and development.

Key Responsibilities:

• Maintain high standards of courtesy and integrity when interacting with customers and the public.
• Qualify and understand customer requirements, advise on completion times and collection arrangements.
• Progress vehicle repairs through the workshop, communicating effectively with workshop control to meet deadlines.
• Respond to customer inquiries via phone, email, and in person, converting these into bookings.
• Keep customers informed about repair and service progress through various communication channels.
• Sell products, services, and repair work professionally, achieving all objectives.
• Invoice completed work and process payments as required.
• Work collaboratively to meet departmental objectives and KPIs.
• Use dealer and manufacturer systems to capture data and maintain accurate records.

Qualifications:

• Proven track record of high customer satisfaction.
• Customer-centric approach with excellent communication skills.
• Strong IT skills; experience with databases is desirable.
• Ability to work under targets, deadlines, and pressure.
• Ability to build strong relationships quickly.
• Team player attitude.
• Valid driving license with minimal penalties.

Why Join JCT600?

We offer:

• Competitive salary and bonus scheme based on skills and experience.
• Life assurance and pension plans.
• Annual leave starting at 26 days, increasing with service, plus bank holidays.
• Flexible working policies.
• Paid maternity and paternity leave.
• Training and leadership development programs.
• Referral scheme worth up to £1000 per successful hire.
• Service rates for employees, family, and friends.
• Long service rewards and loyalty incentives.

Our Ambition:

At JCT600, we aim to be the best, not the biggest. We focus on delivering excellent customer and colleague experiences, respecting diversity, and fostering a supportive environment. With over 75 years of experience, we are committed to your success and growth within our family business.

Join us and become part of the JCT600 family, where everyone is valued and trusted to deliver their best every day.

We are an equal opportunity employer, supporting diversity and inclusion in all aspects of employment.