Service Advisor

Wessex Garages; West of England; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Holiday Allowance – 22 days + holidays

Pension Scheme

Cycle to Work scheme

Eye tests

Flu vaccination vouchers

Job summary

Wessex Garages is seeking a Service Advisor to deliver excellent customer service for service and vehicle repair customers. You will be the friendly face, coordinating with the workshop and handling invoicing while keeping records accurate and up-to-date.

We value clear communication, organisation, and a proactive approach to upselling Aftersales. A Full UK driving licence is required, with pattern expectations that include weekdays and Saturdays on a rota.

Qualifications

• Customer-focused approach with a genuine willingness to help customers.
• Tech-savvy with comfortable use of IT systems and applications.
• Able to multitask effectively in a busy workshop environment.
• Clear and concise communicator, with strong organisational skills.

Responsibilities

• Assist customers with service and repair needs, ensuring professional handling.
• Coordinate with workshop team to move vehicles through repairs.
• Manage computer-based jobs, purchasing and invoicing processes.
• Explain faults/repairs clearly and offer practical solutions.
• Maintain accurate customer and vehicle records, including service history.
• Upsell aftersales products and services when appropriate.
• Keep the customer database updated and ready for action.

Skills

Customer service

IT systems

Multitasking

Communication

Organisation

Attention to detail

Full UK driving licence

Tools

IT systems

Job description

Service Advisor Reference Number - 0123445567567

Salary Competitive plus bonus

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

About the role

As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!

What you’ll be doing:

• Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
• Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
• Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
• Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
• Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
• Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
• Staying Organised: Keep the customer database updated and always ready for action!

What We’re Looking For:

• Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
• Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
• Adaptability: You’re a multitasker who thrives in a busy environment.
• Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
• Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
• Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
• FullUK Driving Licence:Amust for this role!

Key information:

• Working Pattern: Monday - Friday 8am to 6pm, 1 hour lunch. 1 in 3 Saturdays on a rota 8am to 2pm at 1.5x

Why join Wessex Garages?

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Your wellbeing matters to us. Employees can access confidential support, guidance and resources covering mental health, wellbeing and life's challenges.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.

Please note:

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.

Reg. Company Number: 2639755

VAT Reg. No. 567778570

Wessex Garages Holdings Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.Wessex Garages Holdings Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 535085. Permitted activities include acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

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