Retention Co-ordinator

Wessex Garages; Cardiff; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Exclusive employee schemes

Wellbeing support

Health benefits

Job summary

Wessex Garages is seeking a Retention Co-ordinator to join our multi-franchise automotive teams in the UK. You will focus on improving customer retention across four franchise brands, gathering data for analytics, and reporting findings to your Line Manager.

Role requires accurate CRM logging and proficiency with spreadsheets. The position offers Monday to Friday work hours (9:00–5:00) with a competitive salary and bonus potential, reflecting experience and performance.

Qualifications

• Knowledge of CRM systems.
• Ability to work to deadlines.
• Strong analytical skills.
• Skilled communicator with excellent verbal and written skills.
• Able to show effective organisation and planning skills.
• Ability to self-motivate and prioritise own workload.
• Enthusiastic and dedicated approach to work.
• Hard working with the ability to work to targets.

Responsibilities

• Coordinate customer retention across four franchises.
• Gather information required to perform analytics and report back to Line Manager.
• Log findings into our CRM database and spreadsheets accurately.
• Collaborate with staff across departments to share insights and improvements.

Skills

CRM systems

Deadline-driven

Analytical skills

Verbal & written communication

Organisation & planning

Self-motivation

Enthusiastic attitude

Target-oriented work

Job description

Retention Co-ordinator Reference Number - 0123445567567

Salary Competitive plus bonus

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

About the role

Wessex Garages has an opportunity for someone with a passion for customer retention to begin an exciting career in the motor trade at a long-established, multi-franchise car dealership.

This role involves working with our four franchises to improve and co-ordinate customer retention. The successful candidate will gather information required to perform analytics and report back to their Line Manager. The role involves accurately logging findings into our CRM database and spreadsheets.

The role brings together a multitude of opportunities and marketing disciplines across the entire business. Therefore, the ability to work and interact with members of staff at various levels throughout all departments is a must. Strong organisational and communicative skills are also essential for this role.

Skills required:

• Knowledge of CRM systems
• Ability to work to deadlines
• Strong analytical skills
• Skilled communicator with excellent verbal and written skills
• Able to show effective organisation and planning skills
• Ability to self-motivate and prioritise own workload
• Enthusiastic and dedicated approach to work
• Hard working with the ability to work to targets

You do not need to have motor trade experience, but the role would suit someone with previous customer retention, database or sales experience.

Working hours for this role will be Monday to Friday 9.00-5.00pm. A competitive package is available to the right person.

Why Join Wessex Garages?

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Your wellbeing matters to us. Employees can access confidential support, guidance and resources covering mental health, wellbeing and life's challenges.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.

Please note:

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.

Reg. Company Number: 2639755

VAT Reg. No. 567778570

Wessex Garages Holdings Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.Wessex Garages Holdings Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 535085. Permitted activities include acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

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