Service Advisor

KPI People Ltd; Twickenham; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading dealership in Twickenham is seeking an experienced Service Advisor to join their successful Aftersales team. The ideal candidate will have at least 12 months of Motor Trade Service Advisor experience and a full UK Driving Licence. The responsibilities include meeting customers, explaining necessary vehicle work, and ensuring high-quality customer service. The position offers a salary between £28,000 and £32,000, with additional on-target earnings of £40,000 to £45,000. A great benefits package is included.

Benefits

Great Benefits Package

Qualifications

• 12 months experience as a Service Advisor in the Motor Trade.
• Accredited Service Advisor for senior roles.
• Fluent in customer communication and invoicing.

Responsibilities

• Meet and greet customers.
• Explain work due on vehicles to customers.
• Complete courtesy car insurance paperwork accurately.
• Call customers with progress updates.
• Liaise with Workshop, Parts Department, Valeting Team, and Drivers.
• Invoice work and explain to customers.
• Quota, introduce and sell Service Plans.
• Complete Warranty paperwork correctly.
• Deliver outstanding customer service.

Skills

Motor Trade Service Advisor experience

Customer service

Invoicing

Communication

Education

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

Service Advisor - Twickenham

Basic Salary: £28,000 - £32,000

OTE: £40,000 - £45,000 uncapped

Great Benefits Package

Our client, a busy franchised main dealership in Twickenham has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements

• 12 months Motor Trade Service Advisor experience
• Or Senior roles available for any accredited Service Advisors
• Full UK Driving Licence

Desirable Requirements

• Franchised Dealership Experience
• Kerridge or Pinnacle Experience

Remuneration & Benefits

• Basic Salary of £28,000 - £32,000 depending on experience
• On Target Earnings of £40,000 - £45,000 depending on experience
• Great Benefits Package

Working Hours

• Monday to Friday 8am - 6pm
• Saturday Mornings on a Rota