Service Advisor

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their dynamic team. In this role, you will be the first point of contact for customers, ensuring their needs are met with professionalism and courtesy. Your responsibilities will include managing service inquiries, promoting additional services, and maintaining excellent customer relations. This is a fantastic opportunity to work in a supportive environment where your contributions will directly enhance customer satisfaction and service efficiency. If you have a passion for customer service and a keen interest in the automotive industry, this role is perfect for you.

Qualifications

• Experience in a customer-facing role, preferably in automotive service.
• Ability to communicate effectively and courteously with customers.

Responsibilities

• Assist customers with service and repair inquiries in a professional manner.
• Record customer requirements accurately and maintain communication throughout the service process.

Skills

Customer Service

Communication Skills

Sales Skills

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

Our client is a Main car dealership based in Tunbridge Wells looking to recruit a new Service Advisor to joint their team.

MAIN PURPOSE OF JOB:

• To deal with customers at the front counter and over the telephone, recording their requirements as required in a professional & polite manner.
• Obtaining relevant information from the customer & transferring this information to a repair order for technicians to operate from.
• Selling additional work & services available.

OBJECTIVES AND KEY TASKS:

• Looking after individual customers in line with branch procedure.
• To deal with customers’ requirements for servicing, repair and sub-contract work, in an efficient and courteous manner.
• To ensure that sales and warranty work is carried out in line with branch policy.
• To ensure that customer requirements are accurately described and recorded on the ‘job card’ and that the customer has authorised all necessary work.
• To ensure and promote excellent customer service at all times.
• To obtain payment for all service work and repairs.
• To maintain communication with the customer whilst their vehicle is at the branch.
• Explain the details of their invoice to the customer, including a full explanation of the work carried out, giving a copy of the invoice to the customer and escorting the customer to their car.
• Load work for the Service Department in accordance with procedure.
• To make the customer aware of any defects and ensure that they sign the invoice that has them noted.
• To note on the ‘job card’ any parts supplied by customers and also note them on the final invoice.
• To keep customers informed of any delays and that the ‘job cards’ are costed daily.
• Advise the customer on any future requirements for their vehicle.
• To actively sell extra work found during servicing and repairs.

Salary: Salary negotiable based on skills and experience

Department: Service

Driver Licence Required: Yes

Working Hours: 8.00am – 6.00pm Monday to Friday 8.00am – 1pm Saturday (on a 1 in 3 rota basis)