Customer Service Advisor

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a rapidly growing automotive dealership in Tunbridge Wells for a Service Advisor. This role is perfect for someone with a strong customer service background and the ability to manage multiple tasks efficiently. You will be the first point of contact for customers, ensuring their needs are met while providing updates throughout the service process. Join a dynamic team where your communication skills and customer-focused approach will shine, and contribute to the success of a dealership known for its excellence in service. If you're ready to take your career to the next level, this position is for you!

Qualifications

• Proven customer service experience and ideally experience as a Service Advisor.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage service inquiries and meet customers for vehicle drop-off.
• Progress updates throughout the day and up-sell additional work.

Skills

Teamwork

Multi-tasking

Deadline management

Communication skills

Organizational skills

Customer service experience

Technical knowledge of vehicles

Customer-focused attitude

Job description

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Customer Service Advisor, Royal Tunbridge Wells

Client:

Location: Royal Tunbridge Wells, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 0285ada64c8b

Job Views: 8

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Job role: Service Advisor

Location: Tunbridge Wells

Salary: Dependant on experience (up to £35,000 OTE)

I am recruiting for a very fast growing automotive dealership in the Tunbridge Wells area who are looking for an experienced Service Advisor to join their hugely successful dealership.

The successful candidate ideally will have previous experience as a Service Advisor and proven customer service experience skills.

Service Advisor job duties include:

• Manage all service telephone and walk-in enquiries
• Meet and greet customers, qualify and identify customer’s needs for vehicle drop-off
• Progress and update the customer throughout the day
• Discuss and up-sell additional work to the customer
• Advise and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer

To apply for our Service Advisor role you will need to demonstrate the following skills:

• Teamwork
• Ability to multi-task
• Ability to work to deadlines
• Confident and professional communication skills
• Highly organized
• Ideally have previous experience as a Service Advisor
• A good technical knowledge of vehicles
• A positive, customer-focused attitude and approach to your work