Service Advisor

TN United Kingdom; Rotherham; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their dynamic team in the automotive sector. This full-time role offers a fantastic opportunity for individuals with strong customer service skills and a passion for the motor industry. As the first point of contact for customers, you will manage workshop bookings, communicate effectively between customers and the workshop team, and ensure a seamless service experience. This position not only promises a long-term career path but also the potential to transition into a permanent role. If you are organised, customer-focused, and ready for a new challenge, this is the perfect opportunity for you.

Qualifications

• Experience in a customer-facing role is essential.
• Strong organisational skills and attention to detail required.

Responsibilities

• Act as the first point of contact for customers bringing their vehicles in.
• Schedule appointments and manage workshop bookings.

Skills

Customer Service Skills

Organisational Skills

Attention to Detail

Computer Proficiency

Communication Skills

Tools

Kerridge

Pinnacle

Booking Systems

Job description

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Hours: Monday to Friday, 8:00am - 5:00pm

Contract: Temp to Perm

We are currently recruiting for a Service Advisor to join a busy and reputable automotive business based in Rotherham. This is an excellent opportunity for someone with strong customer service skills and an interest in the motor industry to secure a full-time, long-term position with the potential to become permanent.

Key Responsibilities:

• Act as the first point of contact for customers bringing their vehicles in for servicing or repair
• Schedule appointments and manage workshop bookings
• Communicate effectively between customers and the workshop team
• Provide regular updates to customers and respond to any queries
• Maintain accurate records and handle associated administrative tasks

Requirements:

• Previous experience in a customer-facing role is essential (experience in the automotive sector is desirable)
• Strong organisational skills with attention to detail
• Confident using computers and booking systems
• Parts/service experience in automotive
• Kerridge or Pinnacle experience (Dealership Systems)

If you are customer-focused, organised, and looking for a new challenge within the automotive sector, we would love to hear from you.