Service Advisor

Harwoods Ltd; Pulborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in automotive retail is looking for a Service Advisor to join their team. This role requires delivering outstanding customer service and communication while managing customer relationships effectively. The ideal candidate should have at least 2 years of experience as an Automotive Service Advisor, possess a full UK driving licence, and excel in a team-based environment. This position offers a chance to work with top automotive brands within a supportive and engaging company culture.

Qualifications

• 2 years Automotive Service Advisor experience required.
• Full UK driving licence.
• Confident and smart appearance.

Responsibilities

• Provide exceptional levels of customer service.
• Ensure a close relationship with the workshop.
• Handle customer enquiries promptly and efficiently.

Skills

Communication

Organisational skills

Time management

Team-based environment

Job description

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Job Purpose

The role of the Service Advisor is to:

è Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.

è Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.

è Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.

è Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location:

Service

Reports To:

Aftersales Manager

Key Responsibilities

è Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.

è Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.

è Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.

è Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.

è Confidently establish an understanding agreement with the customer of the work to be carried out.

è Accurately maintain the service department loading system in line with workshop capacity.

è Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.

è Understand and adhere to manufacturer service requirements.

è Maintain safe working practices and abide high standards of the business.

è Take on additional responsibilities as required by the business.

Essential

Skills & Requirements

è Full UK driving licence.

è Organised.

è Smart appearance.

è Confident.

è Ability to excel in a team-based environment and achieve common goals.

Essential:

2 years Automotive Service Advisor experience required.

Experience

Desirable

è Relevant experience in a customer facing role delivering excellent service.

The Harwoods Way

Harwoods Group Is a Values Led, Family Owned Automotive Retail Group That Was Founded In 1931. Our Values Are Lived And Breathed By All Of Our Colleagues To Enable Industry Leading Customer Experience And Colleague Engagement, As Detailed Below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a High Colleague Engagement Score Of 72%, Harwoods Group Has a Real Differentiator With Our Industry Leading People Development Programme, Including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at [e-mail]

Skills for the job

ITLiteracyNumeracySmart Appearance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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