Service Advisor

Vertu Motors plc; Plymouth; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Service Advisor to join their dynamic team in Plymouth. This role is essential for ensuring customer satisfaction and involves building strong relationships with clients while acting as a bridge between them and the workshop. With a competitive salary and a range of attractive benefits, including a generous holiday allowance and a pension scheme, this opportunity is perfect for those looking to thrive in a fast-paced environment. If you have a passion for customer service and want to make a difference, apply today!

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension scheme

Enhanced maternity & paternity leave

Qualifications

• Previous customer-facing service experience is required.
• Strong communication skills are essential.

Responsibilities

• Act as the liaison between customers and the workshop.
• Manage customer expectations and upsell additional services.

Skills

Customer Service Experience

Communication Skills

Ability to Work in Fast-Paced Environment

Job description

Vertu Renault Plymouth

Service Advisor Opportunity

Join Vertu Renault Plymouth, one of the UK's largest Motor Retailers, as a Service Advisor. We offer a basic salary of £30,000 plus company benefits.

The Service Advisor role is vital in our dealership, focusing on building trusted relationships with customers. You will act as the liaison between the customer and the workshop, ensuring high customer satisfaction by managing expectations, upselling additional services, and following up post-service.

Requirements include previous customer-facing service experience, strong communication skills, and the ability to work efficiently in a fast-paced environment. Previous experience in this role is beneficial but not essential.

Benefits

• 25 days holiday plus bank holidays, increasing with service length
• Access to an online rewards platform with cashback and discounts
• Preferential service rates
• Colleague purchase scheme
• Share incentive scheme
• Pension scheme
• Enhanced maternity & paternity leave

Apply today! Successful applicants will undergo employment checks, including verification of recent employment, address, credit history, and criminal record.