Service Advisor – Saltash/Plymouth

Adams Morey, Ltd.; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits for a Service Advisor at a forward-thinking company. This role involves engaging with customers, managing vehicle maintenance schedules, and ensuring customer satisfaction. The ideal candidate will possess a strong knowledge of automotive systems and exceptional customer service skills. Join a dynamic team in a lively environment where attention to detail and the ability to handle conflicts positively are key. If you thrive in a busy setting and are passionate about providing top-notch service, this position is perfect for you.

Qualifications

• Experience in customer service within the automotive sector.
• Ability to work independently and in a team.

Responsibilities

• Liaising with customers via phone and email regarding vehicle work.
• Planning and scheduling customer vehicles for maintenance.

Skills

Knowledge of automotive systems

Customer service skills

Sales and upselling

Attention to detail

Conflict resolution

Tools

Kerridge/PSA

Job description

A very exciting opportunity has arisen for a Service Advisor to join our team at our site in Saltash but moving to our new site in Plymouth in late spring 2025.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

KEY RESPONSIBILITIES

· Liaising with customers on site, via phone and email.

· Liaising with customers in regard to work being carried out on their vehicle.

· Sales and upsell of labour hours.

· Selling service plans along with promotional accessories/programs etc.

· Invoicing and following manufactures warranty procedures.

· Planning and scheduling customers vehicles to coincide with their maintenance plan.

· Customer Satisfaction Follow up phone calls.

· Understand workshop efficiencies and the importance of loading the workshop diary correctly.

KNOWLEDGE/SKILLS/EXPERIENCE/SPECIAL REQUIREMENTS

· Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.

· Remain positive in stressful situations when handling a customer conflict.

· Work independently or as a member of the team when necessary.

· Work in a busy, active, lively environment that can be challenging.

· Pay exceptional attention to detail.

· Follow warranty guidelines and how to accurately apply them.

· Previous experience with Kerridge/PSA would be beneficial.

· High level of accuracy and attention to detail essential.

HOURS OF WORK:

· Monday to Friday 7.00 am to 5.00pm, i.e. 45 hours per week, 1 hour lunch (unpaid).