Service Advisor

TN United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in Exeter is seeking a dynamic Service Advisor for their busy branch. This full-time position is perfect for someone who thrives under pressure and has a keen eye for detail. You will be responsible for managing the workshop workload, engaging with customers, and ensuring timely processing of job cards. The role offers a competitive salary, bonuses, and attractive benefits including private healthcare and a pension scheme. Join a passionate team dedicated to providing excellent service in a fast-paced environment!

Benefits

Private Healthcare

Contributory Pension Scheme

25 Days Holiday

Option to Purchase Additional Holiday Days

Qualifications

• Experience in a customer service role with technical knowledge preferred.
• Ability to manage workload and communicate effectively.

Responsibilities

• Manage workshop workload and support parts department.
• Engage with customers and process job cards accurately.

Skills

Customer Service

Technical Knowledge

Administrative Skills

Flexibility

Attention to Detail

Job description

Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail?

We are seeking a Service Advisor to join our busy Exeter Branch on a full-time, permanent basis.

The team supports the busy workshop by managing, booking, and maintaining job cards, ensuring they are accurately processed in a timely manner. The role involves engaging and communicating with customers, colleagues, and key stakeholders at all levels.

Responsibilities include managing the workshop workload, supporting the parts department with ordering parts and subcontract work when required, costing work, and raising invoices from job cards or repair orders. You will also handle cash and cheques for completed work and parts used, ensuring proper charging to accounts. Additionally, you will report on time, hours sold, statistics, and budgetary information as needed.

We seek someone who is flexible, proactive, and comfortable working in a fast-paced environment. You will be part of a small, passionate team. Ideally, candidates will have some technical knowledge and administrative experience in a customer service setting.

We value our employees and offer a competitive salary plus bonus, along with attractive benefits such as private healthcare, a contributory pension scheme, and 25 days of holiday (with the option to purchase additional days).

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We promote equal opportunities in our recruitment and workplace policies. If you require reasonable adjustments during the application process or at any employment stage, please inform us, and we will do our best to accommodate your needs.

MAN is proud to be an equal opportunity employer.