Service Advisor

Lookers; Motherwell; On-site; GBP 26,000 - 33,000; Full time

Job summary

An established industry player in automotive retail seeks a Service Advisor to provide exceptional customer service at their Motherwell location. This full-time position offers a competitive salary and opportunities for professional growth within a supportive and dynamic team. As a Service Advisor, you will guide customers through their vehicle servicing needs, ensuring they receive a personalized experience. The role emphasizes effective communication and rapport-building, making it ideal for energetic individuals passionate about cars and customer satisfaction. Join a company that values its employees and offers a comprehensive benefits package.

Benefits

Clear salary progression

Generous annual leave

Colleague car plans

Cycle-to-work schemes

Enhanced maternity leave

Critical illness cover

Life assurance

Employee assistance program

Free 24/7 GP access

Qualifications

• Experience in a similar automotive role or strong interest in cars and customer service.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising on warranty cover and upselling parts/accessories.
• Maintaining accurate customer records and updating systems.

Skills

Customer Service

Communication Skills

Technical Knowledge

Kerridge/ADP Systems

Job description

OTE

Overview

Location: Motherwell Landrover

Contract type: Permanent, full-time

Working hours: Mon to Fri 8am - 5.30pm, Saturday 8am - 1pm on a rota basis

Salary: Up To £32,400

We're looking for a Service Advisor to join the team at Motherwell Landrover. This permanent role involves a 42-hour workweek, including Saturday mornings on a rota, with a starting salary of £26,000 plus a generous, uncapped bonus. The position offers an excellent opportunity to develop your career with a premium JLR brand.

You will join a friendly, efficient Aftersales department led by a talented Service Manager. We are committed to supporting your development through continuous training and one-to-one coaching.

As a Service Advisor, your role is to provide our customers with a personalized, premium experience, guiding them through servicing, MOTs, and repairs. Your knowledge and expertise will help customers make informed decisions about their vehicle's servicing. We offer ongoing customer experience workshops to enhance these skills.

Responsibilities:

1. Booking MOTs, services, and repairs for customers
2. Advising on warranty cover and upselling parts/accessories beneficial to the customer
3. Coordinating with the Aftersales team to schedule appointments based on workload and call volume
4. Managing high customer volumes, including calls and online bookings
5. Communicating turnaround times and updates effectively during vehicle servicing
6. Maintaining accurate customer records and updating systems accordingly

We seek energetic, personable individuals with a passion for delivering first-class customer service. Excellent communication skills and the ability to build rapport are essential, along with the ability to explain technical information clearly. Experience with Kerridge/ADP systems is advantageous.

You should be capable of maintaining precise customer records, work well independently and as part of a team, and have experience in a similar automotive role or a strong interest in cars and customer service.

If your skills and experience align with our needs, please apply today. Our Talent Acquisition Team will be in touch.

About Us

We are one of the UK's top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships in the UK and Ireland. We value our people highly and offer a competitive rewards and benefits package, including:

• Clear salary progression with pay scales
• Generous annual leave that increases with service
• Colleague car plans and cycle-to-work schemes
• Enhanced maternity, adoption, and paternity leave
• Critical illness cover, life assurance, and free will writing
• Techscheme, eye care, and shopping vouchers
• Employee assistance program and free 24/7 GP access through Smart Health

We are committed to equality and inclusivity. Successful applicants will undergo employment checks, including employment verification, address, credit, criminal background, and driver’s license checks where applicable.