Service Advisor

BMW Group Retail; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

Jardine Milton Keynes is seeking a Service Advisor who will be pivotal in delivering exceptional customer service to our specialist clientele. The successful candidate will act as a crucial link between customers and our workshop, offering comprehensive support and fostering strong relationships. This role promises significant training and development opportunities within an inclusive company culture, complemented by a suite of generous benefits including 33 days of holiday, a pension scheme, and mental health support.

Benefits

33 days holiday (including bank holidays)

Birthday off

Great pension

Commission schemes

Reward savings

Mental health support

Nutritional advice

Financial advice

Digital GP

Support from trained Mental Health First Aiders

Qualifications

• Exceptional customer service skills.
• Ability to build and maintain customer relationships.
• Strong organizational skills.

Responsibilities

• Deliver exceptional customer service in all interactions.
• Act as a link between customers and the workshop.
• Collaborate with aftersales, parts, and sales teams.

Skills

Customer Service

Organizational Skills

Relationship Building

Job description

Jardine Milton Keynes is looking for a Service Advisor.

Your role

We are looking for a Service Advisor at BMW Milton Keynes! If you deliver extraordinary customer service to your customers, are well organized and want to look after our most specialist customers, this might be the perfect role for you.

We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers with a premium level of service, as a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them.

Your profile

• Value every customer interaction either on email, in person or on the phone.
• Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
• Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.

Rewards

• We help talent grow! You'll receive comprehensive training and development opportunities to unlock your full potential in your role.
• We embrace diversity! Our commitment to building an inclusive culture welcomes individuals from all backgrounds to be themselves and succeed.
• Our generous benefits include: 33 days holiday (including bank holidays), birthday off, great pension, commission schemes, reward savings, and more!
• Your wellbeing is our priority! We provide mental health support, nutritional and financial advice, and a Digital GP. Plus, over 50 trained Mental Health First Aiders (and counting).