Service Administrator - Roche

DAF Trucks UK; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holidays including 8 bankhols

Company sick pay up to 13 weeks

Company pension with salary sacrifice

Salary sacrifice NI savings to pension

DAF Academy career development

Apprenticeship program

Job summary

Adams Morey Roche, part of the Greenhous Group, is seeking a Service Administrator to support the busy service department in Southampton. You will handle service documentation, maintain customer and vehicle records, and assist with job cards, invoices and service paperwork while working closely with Service Advisors and Technicians.

The role demands strong IT skills, an organised and proactive approach, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in an administration role, ideally within the automotive or commercial vehicle industry.
• Excellent organisational skills with strong attention to detail.
• Good communication and interpersonal skills; confident with IT systems.
• Ability to manage multiple tasks and prioritise effectively.
• Professional and customer-focused approach.

Responsibilities

• Provide general administrative support to the Service Department.
• Process service and repair documentation accurately and efficiently.
• Maintain accurate customer and vehicle records on internal systems.
• Assist with raising and processing job cards, invoices and other service documentation.
• Support the Service Advisors with day-to-day administration.
• Liaise with Technicians and other departments to ensure information is communicated effectively.
• Assist with vehicle bookings, collections and handovers where required.
• Process warranty and service-related paperwork accurately.
• Monitor outstanding administration and ensure tasks are completed within required timescales.
• Deal with customer enquiries professionally and direct them to the appropriate member of the team.
• Ensure all records and documentation are maintained to a high standard.
• Support the wider team with any other administrative duties as required.

Skills

Administration experience

Organisational skills

Attention to detail

Communication skills

Customer-focused

Multitasking

Tools

Microsoft Office

Job description

Adams Morey Roche is looking for a friendly, organised and detail-focused Service Administrator to join our busy service department.

In this role, you will provide essential administrative support to the Service Team, helping to ensure the department operates efficiently and customers receive a professional and seamless experience. You’ll work closely with Service Advisors, Technicians and other members of the team, keeping paperwork and systems up to date and ensuring information is recorded accurately.

If you’re organised, confident using IT systems and enjoy working in a fast-paced environment, we’d love to hear from you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working hours: Monday to Friday 8:00 am to 5:00 pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).

Salary: £27,040 per annum

Key Responsibilities:

• Provide general administrative support to the Service Department.
• Process service and repair documentation accurately and efficiently.
• Maintain accurate customer and vehicle records on internal systems.
• Assist with raising and processing job cards, invoices and other service documentation.
• Support the Service Advisors with day-to-day administration.
• Liaise with Technicians and other departments to ensure information is communicated effectively.
• Assist with vehicle bookings, collections and handovers where required.
• Process warranty and service-related paperwork accurately.
• Monitor outstanding administration and ensure tasks are completed within required timescales.
• Deal with customer enquiries professionally and direct them to the appropriate member of the team.
• Ensure all records and documentation are maintained to a high standard.
• Support the wider team with any other administrative duties as required.

Ideally, we are looking for:

• Previous experience in an administration role, ideally within the automotive or commercial vehicle industry.
• Excellent organisational skills with strong attention to detail.
• Good communication and interpersonal skills.
• Confident using IT systems and Microsoft Office.
• The ability to manage multiple tasks and prioritise effectively.
• A professional and customer-focused approach.
• The ability to work well under pressure in a busy environment.
• A proactive attitude and willingness to support the wider team.

In return we’ll offer:

• 30 days holidays including 8 bank holidays
• Company sick pay, that increases with length of service up to 13 weeks
• Company pension with the option to salary sacrifice
• Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
• Genuine career development and pathways with DAF Academy
• Award winning apprenticeship program
• Employee Assistance program
• Cycle to work scheme
• My Staff shop – access to hundreds of discounts
• Quarterly More Awards recognition scheme
• Free eye test vouchers for DSE users
• Free mortgage advice through a trusted partner
• Qualified mental health first aiders
• On-site trainer for HGV and many other courses

Who we are:

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

30 days holidays including 8 bank holidays

Company sick pay, that increases with length of service up to 13 weeks

Company pension with the option to salary sacrifice

Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot

Genuine career development and pathways with DAF Academy

Award winning apprenticeship program

Employee Assistance program

Cycle to work scheme

My Staff shop – access to hundreds of discounts

Quarterly More Awards recognition scheme

Free eye test vouchers for DSE users

Free mortgage advice through a trusted partner

Qualified mental health first aiders

On-site trainer for HGV and many other courses