Service Advisor

Group 1 Automotive; Worthing; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Company pension

Cycle-to-work

Healthcare support

Volunteer day

Share purchase plan

Refer a friend bonus

Training and development

Life assurance

Flexible working

Job summary

Group 1 Automotive in Worthing is seeking a Service Advisor to be the main point of contact while your customers’ vehicles are in our Retail Centre. You will keep customers informed during repairs and routinely promote additional services to support vehicle health.

You’ll schedule appointments, maintain accurate customer records, and strive in a target-driven environment. A valid UK driving licence is essential.

Qualifications

• Must hold a valid UK driving licence.
• Experience in a target-driven role.
• Excellent communication and customer service skills.

Responsibilities

• Keep customers informed and updated on the progress of their vehicle repairs.
• Promote additional services and repairs based on Technician recommendations.
• Schedule vehicles for appointments in the workshop.
• Conduct pre-appointment calls to confirm bookings and address questions.
• Maintain accurate and up-to-date customer records.

Skills

Customer service

Upselling

Communication

Time management

Driving licence

Target driven

Teamwork

Job description

• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management
• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Good, honest, rewarding work. It's how we're built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask