Service Advisor

YOLO Recruitment; Hounslow; On-site; GBP 32,000 - 35,000; Full time

Job summary

A top recruitment agency is seeking a Service Advisor at Heathrow. The ideal candidate will have prior experience in a service advisory role and possess excellent customer service skills. Responsibilities include managing customer inquiries, maintaining vehicle history, and ensuring customer satisfaction. Competitive salary and benefits offered, including 30 days annual leave and employer pension scheme.

Benefits

Multi manufacturer training programmes

30 Days Annual Leave including Bank Holidays

Holiday + Purchase Scheme

Employer Statutory Pension Scheme

Free Class IV MOT per year

Corporate uniform provided

Qualifications

• Previous Service Advisor / Aftersales Advisor experience in a dealership or independent workshop.
• Full UK Driving License.

Responsibilities

• Inform customers of outstanding recall campaigns.
• Deal with customer needs over the phone and face-to-face.
• Provide customers with timely updates on vehicle progression.

Skills

Excellent customer service skills

Knowledge of service advisory roles

Job description

Overview

ROLE: Service Advisor
LOCATION: Heathrow
SALARY: 32k basic - 35k ote+ benefits
HOURS: Monday to Friday, 40 hours per week (shifts 5.30 am – 2.30 pm OR 8.00 am – 5.00 pm OR 10.00 am – 7.00 pm) – 1 in 3 mornings (paid at 1.5)

Responsibilities

• Carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• To promote additional workshop services/repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach
• Carry out daily update calls to customers on vehicle progress in the workshop
• Follow up all ‘No Show’ bookings
• Work in Progress (WIP) control for the dept
• Updating VOR’s on Manufacturer platforms on a daily basis
• Gaining authorisation for work required – either from the customer or via customer approval platforms
• To cost the work completed and raise invoices
• Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
• Accept and process all walk-in bookings
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure parts are ordered/requisitioned once relevant authority is received
• To ensure customer reception area is maintained to a high professional standard at all times

Requirements

• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
• Excellent customer service skills
• Full UK DL

Benefits

• Multi manufacturer training programmes
• 30 Days Annual Leave including Bank Holidays
• Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
• Holiday + Purchase Scheme (up to 3 days available to purchase)
• Employer Statutory Pension Scheme
• Free Class IV MOT per year
• Mental Health First Aiders
• Referral bonus if you introduce your technician friends (£1500!)
• Paternity pay – Full 2 weeks pay
• Personal Accident Scheme
• Corporate uniform provided
• Cycle to work scheme
• Working for a friendly family business!

To apply for this Service Advisor / Aftersales Advisor vacancy, please submit your application online or get in touch with YOLO Recruitment.