Service Advisor

Lookers; Glasgow; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a passionate Service Advisor to enhance customer experience at their Glasgow location. This role offers a competitive salary and uncapped bonuses, along with opportunities for career development within a premium automotive brand. As a Service Advisor, you will be the first point of contact for customers, ensuring they receive personalized service and expert advice on their vehicle needs. Join a dynamic team that values collaboration and continuous training, and be part of a company that prioritizes employee well-being and professional growth. Don't miss this chance to make a real impact in the automotive industry!

Benefits

Competitive Salaries

Generous Annual Leave

Colleague Car Plans

Cycle to Work Scheme

Enhanced Maternity Leave

Critical Illness Cover

Techscheme

Employee Assistance Programme

Free Access to Smart Health

Qualifications

• Proven experience in customer service roles within the automotive sector.
• Ability to maintain accurate customer records and manage high volumes of inquiries.

Responsibilities

• Booking MOTs and services while advising customers on warranty and upselling.
• Maintaining accurate records and communicating effectively with customers.

Skills

Customer Service

Communication Skills

Teamwork

Technical Knowledge

Energy and Passion

Education

Experience in Automotive Industry

Previous Experience with Kerridge (ADP)

Tools

Kerridge (ADP)

Job description

OTE

Overview

Location: Glasgow North Landrover

Contract type: Permanent, full-time

Working hours: 42 hours per week, Monday – Friday 8:00am - 5.30pm, Saturday's on a rota basis 8am – 12pm

Salary: £26,000 Basic, Plus Annual Bonus

We're looking for a Service Advisor to join the team here at Glasgow Jaguar Landrover. This role is offered on a permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with a premium brand JLR. This is an opportunity not to be missed!

You will be joining a friendly and efficient Aftersales department that is led by the very talented Service Manager. We will ensure you feel part of the team from the very start and will help to develop your skills and knowledge through continuous training and 1 to 1's.

Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage.

For this role you will need to be able to maintain accurate customers records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

About Us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driver's licence check will also be carried out.