Service Advisor

Confidential; Colne; On-site; GBP 30,000 - 36,000; Full time

Job summary

Confidential in Pendle is seeking a Service Advisor to manage customer service requests and vehicle repairs with courteous efficiency. You will communicate needs to the service team, record vehicle histories, and operate follow-up systems to maintain high customer satisfaction.

The role requires awareness of warranty procedures and ongoing manufacturer training, with proactive planning of workshop capacity in collaboration with the Service Manager and Workshop Controller.

Qualifications

• Ability to communicate clearly and concisely with customers and other staff members.
• Up-to-date knowledge of warranty procedures and documentation.
• Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer's information bulletins and service information.
• Completion of manufacturer training courses as appropriate.

Responsibilities

• To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
• To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
• Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller.

Skills

Clear communication

Warranty procedures

Customer care

Manufacturer training

Job description

Service Advisor

Franchised Motor Dealership - Pendle

Salary: Basic - 29,800 OTE - 35,500

Working Hours: Monday - Friday 8.30am - 5.30pm Saturdays - 8.30am - 12.30pm (1 in 2)

The Job

• To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
• To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
• Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller.

Experience, Qualifications and Training

• Ability to communicate clearly and concisely with customers and other staff members.
• Up-to-date knowledge of warranty procedures and documentation.
• Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer's information bulletins and service information.
• Completion of manufacturer training courses as appropriate.