Service Advisor - Norwich

Ford & Slater; Norwich; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the UK’s DAF Truck dealer network is seeking a Service Advisor for their Norwich depot. The role involves managing service bookings, providing exceptional customer service, and ensuring efficient workshop operations. Ideal candidates will have experience in the commercial vehicle sector or a strong passion for trucks. The company offers a competitive salary, career progression, and various employee benefits.

Benefits

22 days paid holiday

Employee Of The Month Competition

Career progression opportunities

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Qualifications

• Previous experience in commercial vehicle or motor trade as a Service Advisor.
• Passion for trucks and customer service.

Responsibilities

• Manage service bookings and ensure efficient workshop loading.
• Complete service estimates accurately and keep customers updated.

Skills

Customer Focus

Communication

PC Literacy

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting new vacancy for a Service Advisor at our Norwich depot.

As a Service Advisor, we can offer you:

• A competitive salary (depending on your Service Advisor experience)
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor or in a similar role.
• Or have a passion for trucks and providing exceptional customer service.
• A customer focused individual with excellent communication skills.
• PC Literate.
• Full UK driving licence.

The Service Advisor role / responsibilities include (but not limited to):

Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working: Alternate weeks, Monday to Friday 6am - 3pm / 9:30am – 6:30pm.

1 in 4 Saturdays 8am - Midday.

Apply today to start your Service Advisor journey with Ford & Slater

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.

Address William Frost Way,
New Costessey,
Norwich,
Norfolk,
NR5 0JS