Service Advisor

Scania; Bristol; On-site; GBP 27,000 - 32,000; Full time

Job summary

Scania GB is seeking a motivated Service Advisor to join their team in Avonmouth. This role involves excellent customer service, scheduling routine servicing, and maintaining customer relationships while managing multiple tasks. The successful candidate will enjoy a competitive salary and a comprehensive benefits package, with opportunities for professional development and career progression.

Benefits

Pension scheme

Life insurance

Financial incentives

Retail discounts

Colleague development and training

Qualifications

• Ability to build rapport and positive relationships with customers.
• Ability to prioritize and manage multiple tasks efficiently.
• Forward thinker with initiative under pressure.

Responsibilities

• Create job cards and check existing parts.
• Clarify repair details with customers.
• Inform customers of outstanding campaigns and schedule work.

Skills

Customer Service

Relationship Building

Time Management

Problem Solving

Job description

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Working Hours: Rotating shift pattern Monday – Friday 06:00 – 14:30 | 08:00 – 16:30 | 11:00 – 20:00 and every 3rd Saturday Morning.

Salary starting from £27,000 PLUS EXCELLENT BENEFIT PACKAGE

Scania GB has an exciting opportunity for a candidate with the right values to join our thriving team!

Are you proud of delivering excellent customer service? We are looking for a motivated and proactive individual to join us as a Service Advisor in Avonmouth.

This role involves maintaining existing relationships and building new ones to ensure we meet all customer needs—booking routine servicing, defects, MOTs, breakdowns, updating customers on job completion, and raising invoices for work carried out, all while delivering excellent customer service.

Key Responsibilities:

• Create job cards, check for existing parts, service WIPs, and campaigns
• Clarify repair details with the customer and workshop
• Check account details and credit levels, obtain authorisation and order numbers from customers
• Inform customers of outstanding campaigns and schedule work accordingly
• Ensure MOT appointments are planned
• Greet all customers professionally and friendly upon arrival
• Agree on timescales for unscheduled work and follow through to completion

Character Traits:

• Ability to build rapport and positive relationships: Work with customers to build professional relationships and schedule requirements promptly.
• Ability to prioritise and manage multiple tasks: Handle external customer requests and internal workshop tasks efficiently.
• Forward thinker, using own initiative under pressure: Overcome obstacles while ensuring customer needs are met.

If you believe you have the experience to excel in this role, we would love to hear from you!

Working at Scania is about more than just a job. We offer an industry-leading employment package, including a pension scheme, life insurance, financial incentives, and retail discounts.

We invest heavily in colleague development and training, providing opportunities for career progression within the UK and globally.

Our culture is supportive and inclusive, valuing diversity and individual needs. We strive to create a family-friendly environment where everyone feels proud and happy to work.

Scania is committed to delivering exceptional products and services, reflecting our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT.