Service Administrator / Coster

Scania; Holytown; Presencial; GBP 25 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

In-house training

Holiday entitlement 28 days

Pension scheme

Discounts at retailers

Life insurance

Company bonus eligibility

Resumo da oferta

Scania Eurocentral is seeking a Service Admin/Coster to handle the day-to-day costing for the branch. You will work closely with branch staff, credit control and internal teams to ensure accurate pricing and cost management.

The role offers in-house training for career progression, 28 days holiday with public holidays, a pension, and additional benefits. A supportive culture emphasizes development and inclusion within the UK and global Scania network.

Qualificações

• Experience with costing, invoicing or credit control is beneficial.
• Strong organizational skills and accuracy are essential.

Responsabilidades

• Answer the phone using the company greeting and maintain professionalism.
• Invoice and monitor branch work in progress.
• Check campaigns and costings in the system for accuracy.
• Adhere to credit control policy and procedures.
• Cost out warranty, retail, repair and maintenance to company standards.
• Prepare fully priced estimates for repairs and ensure authorisation when needed.
• Audit job cards, service documentation and defect procedures for accuracy.
• Resolve invoice queries and assist with other admin duties.
• Escalate customer complaints to the manager for quick resolution.

Conhecimentos

Costing

Invoicing

Credit control

Administration

Descrição da oferta de emprego

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Service Admin/Coster - Scania Eurocentral

Working hours: Monday to Friday 08:00 – 16:30 and 1 in 4 Saturday’s 08:00 – 12:00

Salary: £27,938 plus an excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday which increases with service + public holidays
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Scania have an opportunity for a motivated individual to join our team at Eurocentral. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.

Key Responsibilities:

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

If you’re interested in this role we’d love to hear from you.

Please note, the closing datefor this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.