Apprentice Service Advisor

Park's Motor Group; Ayr; On-site; GBP 12,000 - 18,000; Full time

Job summary

Park’s Motor Group in Ayr is seeking an Apprentice Service Advisor at our Ford centre. You will join a friendly team supporting our branch and its customers through administration services we provide for our manufacturers.

The role offers full training, opportunities to develop into a Service Advisor and beyond. You will learn to handle customer details, invoices and data, while building confidence and professional communication in a busy automotive environment.

Qualifications

• No formal qualifications required; full training will be provided.
• Excellent communication and customer-service mindset.
• Willingness to learn automotive administration processes.

Responsibilities

• Support the team with daily administration tasks.
• Process invoices, paperwork, and customer details.
• Maintain and update the databases.
• Provide high-quality service to customers by phone and in person.
• Develop personal skills and product knowledge.

Skills

Attention to detail

Strong communication

Polite telephone manner

Numeracy skills

Adaptability

Willingness to learn

Job description

Location: Ayr Franchise: Ford

Park’s Motor Group is seeking a bright, enthusiastic individual to take up a position as an Apprentice Service Advisor based in our Ford centre located in Ayr.

About The Role

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What You Will Do

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second-to-none level of service
• Maintain, create and change our databases
• Be able to, maintain a consistent high-quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your Skills & Experience Will Include

• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond.

If you have the desire to learn and the drive to become a member of our team then we want to hear from you.

Why Park's Motor Group?

Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 64 franchise outlets throughout the UK.

Qualifications / Qualities

Qualifications are not mandatory for this role as full training will be provided throughout the apprenticeship.

The successful applicant will be confident, self-motivated and keen to work as part of a team. They will have an interest in working in the automotive industries and have an inquisitive nature.