Service Administrator

Powered by CAN; West Midlands; On-site; GBP 23,000 - 29,000; Full time

Job summary

Powered by CAN is a creative and community organisation in the West Midlands seeking a Service Administrator to coordinate programmes, services and partnerships. You will oversee delivery, data, reporting, logistics and operational processes to keep teams organised and focused on community impact.

Ideal candidates will have experience in programme coordination or administration, strong organisational and communication skills, and knowledge of data management and GDPR compliance.

Qualifications

• Experience coordinating programmes, operations or admin roles.
• Strong organisational skills with multiple priorities.
• Experience with data management, reporting or CRM systems.
• Experience coordinating programmes, events or logistics.
• Attention to detail; proactive problem-solving.
• Understanding of GDPR, safeguarding and data compliance.
• Ability to turn data into operational insights.
• Excellent written and verbal communication; independent and collaborative.

Responsibilities

• Coordinate programme administration, timelines and reporting cycles.
• Maintain oversight of delivery, risks and capacity issues.
• Develop and improve administrative systems for data and reporting.
• Ensure data is accurate, accessible and audit-ready.
• Coordinate participant registration, attendance and engagement records.
• Support MEL and internal/external reporting.
• Coordinate venues, equipment and onboarding logistics.
• Provide leaders with progress and risk insights.
• Improve workflows to reduce admin burden and boost efficiency.
• Support Black Country Network activities and partner engagement.

Skills

Programme coordination

Data management

CRM systems

Project tracking

GDPR compliance

Communication skills

Stakeholder collaboration

Teamwork

Tools

CRM software

Project management tools

Job description

Powered by CAN is a creative, cultural, and community organization founded in Sandwell (West Midlands) in 2013 as a “centre without walls” for the Black Country. The organization focuses on supporting early years, children, young people, and young adults to drive positive change in their own spaces and communities. Through enrichment, empowerment, and educational services, Powered by CAN collaborates with local partners to design programs that respond to community needs. Team members contribute to inclusive and creative initiatives that promote personal development, social impact, and access to opportunities.

Job Summary

Lead the coordination and systems that keep our programmes, services and partnerships running effectively. You’ll oversee delivery, data, reporting, logistics and operational processes while helping teams stay organised, accountable and focused on creating community impact.

Job Description

• Provide central coordination across programmes and services, helping teams stay aligned on priorities, deadlines and delivery milestones.
• Maintain oversight of programme delivery, tracking progress, outputs, risks and reporting requirements across multiple services.
• Develop and maintain effective systems for project management, data, reporting and compliance.
• Ensure project documentation, templates and processes are consistent, accessible and used effectively across teams.
• Maintain accurate, audit-ready programme data and ensure systems meet GDPR, safeguarding and funder requirements.
• Support monitoring, evaluation and learning (MEL), including data collection, validation and preparation of reports.Oversee participant registration, attendance, consent and engagement systems.
• Coordinate operational logistics across programmes, including venues, equipment, facilitators, staff and volunteer onboarding.
• Maintain organisational calendars covering delivery schedules, reporting cycles, funding deadlines and key events.
• Identify risks, delays and capacity issues, escalating where appropriate and supporting practical solutions.
• Provide managers and senior leadership with clear information and insights on programme performance, progress and risks.
• Improve workflows, systems and communication processes to reduce administrative burden and strengthen organisational effectiveness.
• Support the Black Country Network, youth voice activity and partner engagement, helping ensure community insight and learning inform delivery.
• Support communications and external engagement to promote programme activity, partnerships and impact.

Job Requirements

We are looking for someone with:

• Experience in programme coordination, operations, administration or a similar role.
• Strong organisational skills and the ability to manage multiple priorities, deadlines and projects.
• Experience developing or using systems for data management, reporting, CRM or project tracking.
• Experience coordinating programmes, events, services or operational logistics.
• Strong attention to detail and the ability to identify and solve problems proactively.
• Understanding of GDPR, safeguarding and data compliance.
• Ability to interpret data and turn information into clear operational insights.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across teams.
• Commitment to equity, inclusion and community-focused work.
• Experience of youth engagement, VCSE organisations, funder reporting, MEL, communications or improving operational systems would be desirable.

Job Responsibilities

• Coordinate programme administration, timelines, milestones, deadlines and reporting cycles.
• Maintain oversight of delivery, identifying and escalating risks, delays and capacity issues.
• Develop and improve project management, data, reporting and administrative systems.
• Ensure programme documentation and data are accurate, consistent, accessible and audit-ready.
• Coordinate participant registration, attendance, consent and engagement records.
• Support monitoring, evaluation, learning and the preparation of internal and external reports.
• Coordinate venues, equipment, facilitators, onboarding and other delivery logistics.
• Provide managers and senior leaders with clear information on progress, performance and risks.
• Improve workflows and processes to reduce administrative burden and strengthen efficiency.
• Support Black Country Network activity, youth voice structures, partner engagement and organisational communications.

Information

• Job Title: Service Administrator
• Deadline to Apply: Friday 18th September 12pm (Noon)