Programme Operations & Data Lead

Powered by CAN; West Midlands; On-site; GBP 23,000 - 29,000; Full time

Job summary

Powered by CAN is a creative and community organisation in the West Midlands seeking a Service Administrator to coordinate programmes, services and partnerships. You will oversee delivery, data, reporting, logistics and operational processes to keep teams organised and focused on community impact.

Ideal candidates will have experience in programme coordination or administration, strong organisational and communication skills, and knowledge of data management and GDPR compliance.

Qualifications

• Experience coordinating programmes, operations or admin roles.
• Strong organisational skills with multiple priorities.
• Experience with data management, reporting or CRM systems.
• Experience coordinating programmes, events or logistics.
• Attention to detail; proactive problem-solving.
• Understanding of GDPR, safeguarding and data compliance.
• Ability to turn data into operational insights.
• Excellent written and verbal communication; independent and collaborative.

Responsibilities

• Coordinate programme administration, timelines and reporting cycles.
• Maintain oversight of delivery, risks and capacity issues.
• Develop and improve administrative systems for data and reporting.
• Ensure data is accurate, accessible and audit-ready.
• Coordinate participant registration, attendance and engagement records.
• Support MEL and internal/external reporting.
• Coordinate venues, equipment and onboarding logistics.
• Provide leaders with progress and risk insights.
• Improve workflows to reduce admin burden and boost efficiency.
• Support Black Country Network activities and partner engagement.

Skills

Programme coordination

Data management

CRM systems

Project tracking

GDPR compliance

Communication skills

Stakeholder collaboration

Teamwork

Tools

CRM software

Project management tools

Job description

Powered by CAN is a creative and community organisation in the West Midlands seeking a Service Administrator to coordinate programmes, services and partnerships. You will oversee delivery, data, reporting, logistics and operational processes to keep teams organised and focused on community impact.

Ideal candidates will have experience in programme coordination or administration, strong organisational and communication skills, and knowledge of data management and GDPR compliance.