Service Administrator

Barnardo's; West Bromwich; On-site; GBP 21,000 - 27,000; Full time

Job summary

Barnardo's is seeking an experienced Service Administrator to join our Sandwell Best Start Family Hubs network. This borough-wide role will coordinate data, communications and a range of administrative functions across hub locations such as West Bromwich and Wednesbury, with on-site duties.

You will collate data, audit records, produce reports and help manage social media engagement and publicity materials, while delivering efficient, compliant services for families and children.

Qualifications

• Experience with data collation, data entry, auditing and reporting.
• Experience using social media platforms, analysing engagement and creating publicity materials.
• Support a range of administrative functions including front of house, finance, health & safety compliance, reporting and general office administration.

Responsibilities

• Lead and coordinate administrative functions across the Sandwell Best Start Family Hubs network.
• Take a lead in Data and Communications functions essential to the service.
• Ensure services operate efficiently, remain compliant and deliver positive outcomes for families.

Skills

Data entry

Data collation

Auditing

Reporting

Social media management

Publicity materials

Communication

Customer service

Teamwork

Tools

Microsoft Office

Data management systems

Job description

Sandwell Best Start Family Hubs: Black Country Locality

Barnardo's is proud to lead the delivery of Sandwell Best Start Family Hubs across the Borough. These hubs provide a wide range of high-quality, locally designed services for families in the six town areas:

Oldbury, Smethwick, Tipton, Rowley Regis, Wednesbury, and West Bromwich.

Our commitment is to create strong, resilient communities by:

• Promoting easy access to services
• Reducing barriers to engagement
• Building lasting connections with families

About the Role

We are seeking an experienced and proactive Service Administrator to be part of a team who leads and coordinates administrative functions across our Sandwell Best Start Family Hubs network and related services. This role will take a lead in Data and Comms which is an essential function of the service and will operate on site at all times.

This is a borough-wide role within a centralised administration function, supporting services across all hub locations. Your base location will be agreed upon appointment and will sit across Wednesbury and West Bromwich.

As a key member of the team, you will play a crucial role in ensuring services operate efficiently, remain compliant, and continue delivering positive outcomes for families.

Please see the attached Information Sheet for more details.

About You

We are looking for a highly organised and motivated administrator who can demonstrate:

• Proven experience in data collation, data entry, auditing, and reporting.
• Experience and confidence in using social media platforms, analysing engagement, creating publicity materials, and communicating effectively with a wide range of audiences.
• A flexible and adaptable approach, with experience supporting a range of administrative functions including front of house, finance, health & safety compliance, reporting, and general office administration.
• Strong teamwork skills, with the ability to work collaboratively.
• Excellent organisational and time management skills, with the ability to prioritise competing tasks.

Ideal Candidate

The successful candidate will be:

• A confident communicator with strong interpersonal skills.
• Proficient in Microsoft Office and data management systems.
• Able to work independently and use initiative to solve problems.
• Committed to delivering excellent customer service.
• Passionate about supporting services that improve outcomes for children, young people, and families.

This is an exciting opportunity for an experienced administrator looking to take on a varied and rewarding role that makes a real difference.