Service Administrator

Confidential; St. Ives; On-site; GBP 23,000 - 29,000; Full time

Job summary

Confidential in St Ives, Cambridgeshire is seeking an Electrical Services Administrator on a full-time basis to cover maternity. The role involves coordinating day-to-day scheduling for electrical engineers, liaising with clients and engineers, and handling queries with a high standard of customer service.

The position requires being highly organised, capable of multitasking, and proficient with Microsoft Word and Excel. Salary £26,000, with typical Monday to Friday hours.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicating by phone and email.
• Good working knowledge of Microsoft Word and Excel.
• Able to multitask and work to deadlines.
• Flexible, adaptable and able to follow procedures.
• Professional, customer-focused and a strong team player.

Responsibilities

• Schedule and allocate jobs to electrical engineers.
• Liaise with engineers, clients and internal teams.
• Manage incoming calls and emails.
• Log and update jobs, communications and client requirements.
• Monitor outstanding works, paperwork and certification.
• Chase updates and ensure jobs are completed correctly.
• Update client portals and internal systems.
• Assist with quotes, RAMS and general administration.
• Escalate issues and identify potential risks.

Job description

My client based in St Ives Cambridgeshire are currently recruiting for an Electrical Services Administrator Maternity Cover to join their team on a full time basis.

St Ives, Cambridgeshire Full-Time

Salary £26,000

Monday Friday.

The Role

You will coordinate the day-to-day scheduling of electrical engineers, ensuring jobs are allocated efficiently and completed within agreed SLAs. You will also liaise with clients and engineers, manage incoming queries and provide a high level of customer service.

Key Responsibilities

• Schedule and allocate jobs to electrical engineers.
• Liaise with engineers, clients and internal teams.
• Manage incoming calls and emails.
• Log and update jobs, communications and client requirements.
• Monitor outstanding works, paperwork and certification.
• Chase updates and ensure jobs are completed correctly.
• Update client portals and internal systems.
• Assist with quotes, RAMS and general administration.
• Escalate issues and identify potential risks.

About You

• Highly organised with excellent attention to detail.
• Confident communicating by phone and email.
• Good working knowledge of Microsoft Word and Excel.
• Able to multitask and work to deadlines.
• Flexible, adaptable and able to follow procedures.
• Professional, customer-focused and a strong team player.