Service Administrator

Scania (Great Britain) Limited; Motherwell; On-site; GBP 23,124 - 31,285; Full time

Benefits offered by this job

In-house training

28 days holiday

Pension

Retail discounts

Life insurance

Company Success Payment

Job summary

Scania Eurocentral is seeking a Service Administrator on a fixed-term contract of around 14 months. Working hours are Monday to Friday 08:00–16:30 with 1 in 4 Saturdays 08:00–12:00. Salary £27,205 and a comprehensive benefits package.

Based in Motherwell, this role handles phone enquiries, invoicing, cost checks, credit control, warranty/service costings and general administration to support the branch. In-house training supports career progression and holiday entitlement begins at 28 days.

Responsibilities

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Job description

Service Administrator – Scania Eurocentral

Fixed Term Contract – Duration circa 14 months (depending on start date)

Working hours: Monday to Friday 08:00 – 16:30 and 1 in 4 Saturday’s 08:00 – 12:00

Salary: £27,205 plus an excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday which increases with service + public holidays
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Key Responsibilities

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.