Customer Service & Scheduling Specialist

Scania Nederland B.V.; Holytown; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

Discounts on major retailers

Company Success Payment

Training and career progression

28 days holiday + public holidays

Job summary

Scania in the United Kingdom is seeking a motivated Customer Service Advisor to be at the forefront of customer interaction. You will build relationships with new and existing customers, coordinate routine servicing, repairs and maintenance, and raise invoices for work carried out, while keeping customers up to date.

The role offers in-house training, a clear career progression path, and a comprehensive benefits package including pension, life insurance, and discounts with major retailers.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Job description

Scania in the United Kingdom is seeking a motivated Customer Service Advisor to be at the forefront of customer interaction. You will build relationships with new and existing customers, coordinate routine servicing, repairs and maintenance, and raise invoices for work carried out, while keeping customers up to date.

The role offers in-house training, a clear career progression path, and a comprehensive benefits package including pension, life insurance, and discounts with major retailers.