Refrigeration & Air Conditioning Engineer

Crem Recruitment; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company van

Healthcare package

Pension scheme

Annual leave 20–35 days

On-call bonus

Overtime pay

Job summary

Crem Recruitment is recruiting an experienced Refrigeration & Air Conditioning Engineer for a reputable East Anglia-based business, delivering installation, servicing, maintenance and breakdown support.

You will work on a range of refrigeration and air conditioning systems, attending customer sites, diagnosing faults, and completing repairs to the highest standards while representing the company professionally.

Qualifications

• Minimum of 2 years’ experience working on refrigeration systems.
• City & Guilds or equivalent Refrigeration/AC qualifications.
• City & Guilds 2079 Refrigerant Handling Certificate (F-Gas).
• Valid CSCS Card.
• Strong fault-finding and diagnostic skills.
• Good understanding of Health & Safety requirements and safe working practices.
• Excellent written and verbal communication skills.
• Strong customer service skills and a professional approach.
• Ability to work independently and as part of a team.
• Flexible approach to working hours and participation in an on-call rota.
• Full clean UK driving licence (age 25+ for insurance).
• Positive, proactive attitude.

Responsibilities

• Carry out installation, servicing, maintenance, and repair works on refrigeration and air conditioning systems.
• Diagnose faults and complete breakdown repairs efficiently and effectively.
• Attend customer sites and provide a professional and reliable service.
• Participate in the on-call rota, providing 24-hour breakdown support.
• Ensure all work is completed safely and in accordance with company procedures.
• Maintain accurate records including job cards, timesheets and maintenance reports.
• Provide feedback and updates to management.
• Deliver high standard of workmanship at all times.
• Maintain excellent customer relationships through professional communication and service.
• Support and assist with development of junior engineers.

Skills

Fault finding

Customer service

Communication skills

Independent working

Team collaboration

Flexible hours

Education

City & Guilds 2079 Refrigerant Handling

City & Guilds or equivalent Refrigeration/AC qualification

CSCS Card

Job description

We are currently recruiting an experienced Refrigeration & Air Conditioning Engineer on behalf of our client, a well-established and reputable business operating throughout East Anglia.

Our client has built a strong reputation for delivering high-quality refrigeration and air conditioning solutions, providing reliable installation, servicing, maintenance, and breakdown support to a wide range of customers.

This is an excellent opportunity for an experienced engineer to join a professional and supportive team where technical ability, customer service, and quality workmanship are highly valued.

The successful candidate will be responsible for maintaining and servicing refrigeration and air conditioning systems to the highest standards, while representing the company professionally when working on customer sites.

The Role

The Refrigeration & Air Conditioning Engineer will play a key role within the business, carrying out planned and reactive maintenance, servicing, repairs, and installation works across a range of refrigeration and air conditioning systems.

You will be responsible for attending customer sites, diagnosing faults, completing repairs, and ensuring all work is carried out safely, efficiently, and to a high standard.

The role includes participation in an on-call rota, providing customers with 24-hour breakdown support. Engineers will be required to take part in the rota approximately once per week, covering Monday to Sunday.

This position requires someone who is technically capable, customer-focused, and confident working independently as well as part of a wider engineering team.

Key Responsibilities

• Carry out installation, servicing, maintenance, and repair works on refrigeration and air conditioning systems.
• Diagnose faults and complete breakdown repairs efficiently and effectively.
• Attend customer sites and provide a professional and reliable service.
• Participate in the company on-call rota, providing 24-hour breakdown support.
• Ensure all work is completed safely and in accordance with company procedures.
• Maintain accurate records, including job cards, timesheets, and maintenance reports.
• Provide feedback and updates to company management.
• Deliver a high standard of workmanship at all times.
• Maintain excellent customer relationships through professional communication and service.
• Support and assist with the development of junior engineers by sharing knowledge and experience.
• Ensure compliance with Health & Safety requirements and safe working practices.

About You

We are looking for an experienced Refrigeration & Air Conditioning Engineer who takes pride in delivering high-quality work and providing excellent customer service.

You will have a strong technical background within refrigeration and air conditioning, with the ability to work confidently on your own initiative while maintaining a professional approach with customers.

The ideal candidate will be reliable, organised, and solution-focused, with strong communication skills and a positive approach to problem-solving.

You will understand the importance of representing the company professionally and will demonstrate a strong commitment to safety, quality, and customer satisfaction at all times.

Skills & Experience

Essential

• Minimum of 2 years’ experience working on refrigeration systems.
• Relevant Refrigeration and Air Conditioning qualifications (City & Guilds or equivalent).
• City & Guilds 2079 Refrigerant Handling Certificate (F-Gas).
• Valid CSCS Card.
• Strong fault-finding and diagnostic skills.
• Good understanding of Health & Safety requirements and safe working practices.
• Excellent written and verbal communication skills.
• Strong customer service skills and a professional approach.
• Ability to work independently and as part of a team.
• Flexible approach to working hours and participation in an on-call rota.
• Full clean UK driving licence (applicants must be aged 25 or over for insurance purposes).
• Positive, proactive “can-do” attitude.

Working Hours & Benefits

• Salary package: £40,000 - £60,000 per annum depending on experience, this includes overtime and on-call bonus.
• Monday to Friday, 8:30am - 5:00pm (40 hours per week).
• Participation in an on-call rota approximately once per month
• On-call cover operates Monday to Sunday, providing 24-hour customer support.
• Overtime paid at time and a half.
• Sunday and bank holiday working paid at double time.
• Company van provided.
• 20 days annual leave plus Bank Holidays, increasing with length of service up to 35 days.
• Comprehensive healthcare package following successful completion of probation.
• Pension scheme.
• Opportunity to join a well-established and growing business with long-term career prospects.

Additional Information

This role involves working on customer sites and requires a professional approach at all times.

Engineers must be comfortable working independently and managing their own workload.

A valid CSCS Card is required for site access.

An Enhanced DBS check will be required as part of the recruitment process.

Due to the nature of the role, flexibility is required to support customer breakdown requirements.

The successful candidate must demonstrate a strong commitment to health and safety, quality workmanship, and excellent customer service.