Service Administrator

Pest Control Partnership; Kenley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Cleankill Environmental Services is seeking a Service Administrator in Kenley to coordinate field pest control technicians and deliver a reliable service from start to finish. You will be the main contact for customers and technicians, manage schedules, resolve queries and keep day-to-day operations running smoothly.

The role requires strong organisation, excellent communication, and experience with CRM systems and Microsoft Office.

Qualifications

• Previous experience in a scheduling, dispatch, coordination or customer service role.
• Excellent written and verbal communication skills with a professional and friendly approach.
• Strong organisational skills and excellent attention to detail.
• Experience using CRM systems, scheduling software and Microsoft Office (Word, Excel, Outlook).
• The ability to multitask, prioritise effectively and remain calm under pressure.
• A proactive approach to problem-solving and taking ownership of issues.
• The ability to work independently as well as part of a team.
• Previous experience in pest control is advantageous, but not essential.

Responsibilities

• Scheduling and dispatching pest control technicians to customer locations, ensuring routes and appointments are planned efficiently.
• Managing incoming customer enquiries by phone and email, providing information, arranging appointments and resolving service-related queries.
• Maintaining accurate customer records and service histories within the CRM system.
• Preparing and processing service agreements, invoices and other relevant documentation.
• Working closely with technicians to ensure they have the equipment, materials and information required for each visit.
• Monitoring service progress and keeping customers updated where required.
• Supporting inventory management of pest control products and equipment.
• Working closely with the Sales and Management teams to ensure a seamless customer experience.
• Handling customer complaints professionally and escalating more complex issues where appropriate.
• Identifying opportunities to improve processes and make our service coordination function more efficient.

Skills

Scheduling

Dispatch

Coordination

Customer service

Communication

Attention to detail

CRM systems

Microsoft Office

Tools

CRM systems

Scheduling software

Microsoft Office

Job description

Service Administrator

Full-Time | From £26,500 per annum | Kenley

Cleankill Environmental Services is looking for an organised, proactive and customer-focused Service Administrator to join our team.

This is a key role within the business, responsible for coordinating our field-based pest control technicians and ensuring our customers receive an efficient, professional and reliable service from start to finish.

You’ll be the main point of contact for customers and technicians, managing schedules, resolving queries and helping to keep day-to-day operations running smoothly.

What you’ll be doing

• Scheduling and dispatching pest control technicians to customer locations, ensuring routes and appointments are planned efficiently.
• Managing incoming customer enquiries by phone and email, providing information, arranging appointments and resolving service-related queries.
• Maintaining accurate customer records and service histories within the CRM system.
• Preparing and processing service agreements, invoices and other relevant documentation.
• Working closely with technicians to ensure they have the equipment, materials and information required for each visit.
• Monitoring service progress and keeping customers updated where required.
• Supporting inventory management of pest control products and equipment.
• Working closely with the Sales and Management teams to ensure a seamless customer experience.
• Handling customer complaints professionally and escalating more complex issues where appropriate.
• Identifying opportunities to improve processes and make our service coordination function more efficient.

What we’re looking for

We’re looking for someone who is highly organised, customer-focused and comfortable working in a busy environment.

You’ll ideally have:

• Previous experience in a scheduling, dispatch, coordination or customer service role , preferably within a service-based industry.
• Excellent written and verbal communication skills, with a professional and friendly approach.
• Strong organisational skills and excellent attention to detail.
• Experience using CRM systems, scheduling software and Microsoft Office , including Word, Excel and Outlook.
• The ability to multitask, prioritise effectively and remain calm under pressure.
• A proactive approach to problem-solving, with the confidence to take ownership of issues and find solutions.
• The ability to work independently while also contributing effectively as part of a team.
• Previous experience within the pest control industry is advantageous, but not essential.

Why join Cleankill Environmental Services?

This is a great opportunity to join a service-focused business where your organisation, communication and problem-solving skills will have a direct impact on both our customers and field teams.

If you’re someone who enjoys a varied role, likes keeping things organised and takes pride in delivering excellent customer service, we’d love to hear from you.

We welcome applications from talented people of all backgrounds, experiences and perspectives. We believe that diverse teams make better decisions, drive innovation and help us deliver exceptional service to our customers and communities.

Guided by our values of People, Environment, Service and Technology , we are building an inclusive culture where everyone has the opportunity to develop their career, contribute their ideas and make a meaningful difference.

We are committed to ensuring our recruitment process is fair, inclusive and accessible. If you require support or an adjustment at any stage of the recruitment process, please let us know and we will work with you to meet your needs where possible and in accordance with local legislation.