Service Coordinator - Pest Control Dispatch

Pest Control Partnership; Kenley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Cleankill Environmental Services is seeking a Service Administrator in Kenley to coordinate field pest control technicians and deliver a reliable service from start to finish. You will be the main contact for customers and technicians, manage schedules, resolve queries and keep day-to-day operations running smoothly.

The role requires strong organisation, excellent communication, and experience with CRM systems and Microsoft Office.

Qualifications

• Previous experience in a scheduling, dispatch, coordination or customer service role.
• Excellent written and verbal communication skills with a professional and friendly approach.
• Strong organisational skills and excellent attention to detail.
• Experience using CRM systems, scheduling software and Microsoft Office (Word, Excel, Outlook).
• The ability to multitask, prioritise effectively and remain calm under pressure.
• A proactive approach to problem-solving and taking ownership of issues.
• The ability to work independently as well as part of a team.
• Previous experience in pest control is advantageous, but not essential.

Responsibilities

• Scheduling and dispatching pest control technicians to customer locations, ensuring routes and appointments are planned efficiently.
• Managing incoming customer enquiries by phone and email, providing information, arranging appointments and resolving service-related queries.
• Maintaining accurate customer records and service histories within the CRM system.
• Preparing and processing service agreements, invoices and other relevant documentation.
• Working closely with technicians to ensure they have the equipment, materials and information required for each visit.
• Monitoring service progress and keeping customers updated where required.
• Supporting inventory management of pest control products and equipment.
• Working closely with the Sales and Management teams to ensure a seamless customer experience.
• Handling customer complaints professionally and escalating more complex issues where appropriate.
• Identifying opportunities to improve processes and make our service coordination function more efficient.

Skills

Scheduling

Dispatch

Coordination

Customer service

Communication

Attention to detail

CRM systems

Microsoft Office

Tools

CRM systems

Scheduling software

Microsoft Office

Job description

Cleankill Environmental Services is seeking a Service Administrator in Kenley to coordinate field pest control technicians and deliver a reliable service from start to finish. You will be the main contact for customers and technicians, manage schedules, resolve queries and keep day-to-day operations running smoothly.

The role requires strong organisation, excellent communication, and experience with CRM systems and Microsoft Office.