Service Administrator

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Buy up to 5 days leave

Sick pay from day 1

Cycle2work scheme

Season ticket loans

Store discount 20%

Health cash plan

Employee assistance program

Learning and Development access

Job summary

Barnardo's is seeking a proactive Service Administrator to provide administrative and financial support for Children's Services, covering three Advocacy teams in the South West and Jersey. The role emphasizes accuracy, confidentiality, and effective communication within a hybrid working model.

Key duties include managing referrals, processing invoices, preparing financial reports, and supporting staff training and onboarding.

Qualifications

• Highly organised with excellent attention to detail.
• Confident managing administrative and financial processes.
• Able to work independently and prioritise workload effectively.
• Experienced in handling sensitive and confidential information.
• A strong communicator with good interpersonal skills.

Responsibilities

• Manage service user referrals and maintain accurate records.
• Process invoices and ensure income is recorded, receipted, and banked accurately.
• Produce reports from service user and financial data for internal and external use.
• Support frontline service delivery through effective administration.
• Support and manage administration volunteers.

Skills

Organised

Administrative & financial processes

Independence

Confidentiality

Communication

Job description

About the Role

We are looking for a proactive and organised Service Administrator to join our Children's Services team. In this role, you will provide high-quality administrative and financial support, helping ensure the smooth and effective delivery of services.

This is a varied role where you'll play a key role in supporting three Advocacy teams in the South West and Jersey.

Key Responsibilities

Administration

• Manage service user referrals and maintain accurate records
• Support access to records and information sharing with external agencies
• Maintain documentation and information systems in line with organisational policies
• Assist with staff induction and training related to administrative processes

Financial & Budget Support

• Process invoices and ensure income is recorded, receipted, and banked accurately
• Manage staff and volunteer expenses in line with policy
• Prepare audit information and financial reports
• Assist with budget preparation and ongoing monitoring
• Track income and expenditure against budgets and forecasts
• Undertake payroll reconciliation checks as required

Compliance & Systems

• Produce reports from service user and financial data for internal and external use
• Support health and safety responsibilities and maintain records

General Support

• Support frontline service delivery through effective administration
• Support and manage administration volunteers
• Ensure the service is equipped with necessary supplies and equipment
• Undertake additional duties as required by line management

About You

We are seeking someone who is:

• Highly organised with excellent attention to detail
• Confident managing administrative and financial processes
• Able to work independently and prioritise workload effectively
• Experienced in handling sensitive and confidential information
• A strong communicator with good interpersonal skills

Additional Information

• This role is subject to pre-employment checks
• Duties may evolve in line with service needs

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's values.

We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line withour pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• Service related sick pay from day 1
• Cycle2work scheme
• Interest free season ticket loans
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

• Reference number:23638
• Job Title:Service Administrator
• Contract type:Permanent
• Hours:24
• Salary:£26,164 (FTE) Plus office At Home Allowance £312
• Closing Date:13 September 2026
• Interview Date:28th September 2026

Additional Info

• Information Sheet for Applicants Applying for Positions Working with Children and Vulnerable Adults (updated July 2021).pdf (107.00 KB)
• Barnardo's Workplace Offer Visual Summary.pdf (27.58 KB)
• Recruitment of Ex-Offenders Policy Dec 2024.pdf (164.07 KB)
• Service Administrator F (A4) - Job Description and Person Specification.pdf (255.98 KB)