Service Administrator

Centre 33; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 28,000; Part time

Job summary

Centre 33 in Cambridge is seeking a Service Administrator for a part-time, 21-hour-per-week role (3 days: Mon/Wed, with occasional Saturday mornings). The role involves handling inquiries, providing admin support across the Someone to Talk to service, and managing referrals, bookings and waiting lists.

Travel to other Cambridgeshire hubs for training may be required. Working daily from the Cambridge hub, you will contribute to a young person‑led, collaborative and inclusive environment while

Qualifications

• Experience providing administration support for service delivery.
• Good communication with service users and external agencies.
• Ability to manage referrals, bookings and waiting lists.

Responsibilities

• Handle incoming communication via frontline telephone, email, WhatsApp and text streams.
• Provide admin support during drop-in services.
• Support referrals, bookings and waiting lists for the service.

Skills

Administrative support

Communication

Team collaboration

Job description

Service Administrator

Part-time position: 3 full days per week (Monday Wednesday).

There will be some occasional Saturday mornings. Part-time roles are 21 hours per week across 3 days working 9:30am 5:30pm with a 1-hour unpaid lunch break.

Salary: £25,500 £28,000 pro rata

Duration: Permanent

Location: Cambridge

Closing Date: 3rd of September

Interviews to be held 10th of September

An exciting new opportunity has arisen for a Service Administrator to work within the Someone to Talk to Service Delivery team. Centre 33 is a well‑respected charity based in five Hubs in Cambridgeshire and Peterborough and is well known for providing support to young people.

You will provide a provision of full administration support to the Someone to Talk to service, including but not limited to handling incoming communication and enquiries from service users and external agencies via our frontline telephone, email, WhatsApp and text streams, providing admin support during our drop‑in services, as well as supporting referrals, bookings and managing waiting lists for our services.

This role requires working every day from our Centre 33 Cambridge hub. There will be some travel to other hubs within Cambridgeshire for training and team development.

You will work to Centre 33 s values of being young person‑led, collaborative, inclusive and striving for excellence.

If you are looking for a positive working environment and an opportunity to contribute to our important work, then we d love to hear from you.