Service Administrator

Royal Terberg Group; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the UK is seeking a talented Service Administrator in Birmingham. The role involves managing job cards, processing warranty claims, and ensuring accurate record-keeping. The ideal candidate will have strong customer service skills and proficiency in Microsoft Office. Join us to contribute to our commitment to excellence in service!

Benefits

25 days holiday plus Bank Holidays

Enhanced Pension Scheme

Employee Assistance Programme

Health Shield Medical Cash Plan

GP Anytime access

Training and Development opportunities

Cycle to Work Scheme

Care Concierge support

Occupational Health Support

My Benefits Platform for discounts

Qualifications

• Knowledge of call handling and administration.
• Customer service experience required.
• Proficiency in Microsoft Office and Excel.

Responsibilities

• Manage job cards and technicians’ time bookings.
• Collate and check technicians’ documentation.
• Process warranty claims and update internal systems.

Skills

Knowledge of call handling

Customer service experience

Proficiency in Microsoft Office

Strong communication skills

Ability to work independently

Ability to stay focused under pressure

Job description

Role: Service Administrator

Location: Birmingham

Hours: 40 hours per week | between 08:00 - 16:30 Monday to Friday

Are you a skilled and dedicated professional looking for an exciting opportunity to make a difference? We have an engaging role for you at Dennis Eagle! As a Service Administrator, you'll provide administration support, ensuring detailed and accurate records of all work activities are maintained.

Your responsibilities will include:

• Job Card Management: Raise job cards, populate technicians’ time bookings, and finalise parts used and hours charged.
• Documentation: Collate and check technicians’ documentation, close completed jobs, and review and process service invoices and credits.
• Warranty Claims: Create, monitor, and process warranty claims, and collate reports as requested.
• System Updates: Update internal systems with vehicle details, service history, and work progress.

What We're Looking For:

• Essential: Knowledge of call handling and administration, customer service experience, proficiency in Microsoft Office and Excel, ability to work independently or as part of a team, strong communication skills, ability to maintain high output levels, and stay focused under pressure.
• Desirable: Experience in the HGV & waste industry, previous transferrable experience.

Our employees benefit from:

• 25 days holiday plus Bank Holidays: this isbased on a 5 day working week(pro rata to 20 days plus Bank Holidays for a 4 day working week)
• Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
• Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
• Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
• GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
• Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
• Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
• Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
• My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.