Customer Service Administrator - FW

Glos; Cheltenham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A global innovator in industrial automation is seeking a dynamic full-time customer service/sales support professional in Cheltenham. The successful candidate will manage customer orders from entry to delivery, with opportunities for progression. Excellent communication skills and attention to detail are key for success in this role.

Benefits

£7 a day lunch allowance

Free parking

Flexibility with hours

Qualifications

• Previous experience in customer service or sales support.
• Excellent verbal and written communication skills.
• Strong attention to detail and data accuracy.

Responsibilities

• Process and manage customer orders from start to finish.
• Coordinate with teams to track shipments and deliveries.
• Update customer information and act as a point of contact.

Skills

Customer service

Communication

Attention to detail

Tools

CRM/ERP software

Salesforce

Job description

What’s in it for you?
£7 a day lunch allowance | Work for a global innovator in industrial automation | Be at the centre of customer operations | Dynamic, full-time role with clear progression potential | Based in Cheltenham with free parking | Flexibility with hours

Must Have’s

• Previous experience in customer service or sales support
• Excellent communication skills – verbal and written
• Strong attention to detail and accuracy in data handling
• Confident managing customer orders from entry to delivery

Nice to Have’s

• Experience in logistics, order fulfilment, or invoicing
• Familiarity with CRM/ERP software, Salesforce would be desirable
• What you’ll be doing
• Process and manage customer orders from start to finish
• Coordinate with internal teams to track shipments and delivery timelines
• Maintain and update customer and order information
• Act as a point of contact for customer enquiries and updates
• Support invoicing and reporting tasks as needed

Apply to Fran today by sending your CV and a brief cover letter outlining why you’d be a great fit!

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