Server / Waiter / Waitress

Fire & Vine Hospitality; City of Edinburgh; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

50% off food

Apprenticeship opportunities

Cycle to work scheme

Employee wellbeing platform

Career progression

Staff meals on shift

Job summary

GAUCHO Edinburgh is seeking an experienced Senior Waiter to join our team. You will deliver exceptional hospitality, upsell GAUCHO products with confidence, and act as a GAUCHO ambassador to our guests in a fast-paced, high-energy setting.

Benefits include 50% off food, apprenticeship opportunities, cycle-to-work, wellbeing platform, staff meals on every shift and clear opportunities for career progression while maintaining a warm, team-driven dining room.

Qualifications

• Experience as a senior waiter in a high-volume restaurant.
• Ability to upsell products with confidence and warmth.
• Demonstrates hospitality, teamwork and positive attitude.

Responsibilities

• Work with the restaurant team to deliver exceptional hospitality.
• Be the face of GAUCHO and uphold service standards.
• Maintain product knowledge to guide guests with menu choices.
• Drive sales by increasing covers and average spend per head.
• Ensure orders are accurately received and processed.

Skills

Hospitality excellence

Upselling skills

Team player

Customer focus

Communication

Job description

GAUCHOis looking for an experienced and passionate Senior Waiter to join our GAUCHO EdinburghTeam! The idealSenior Waitercandidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHOambassador and be able to upsell all GAUCHOproducts with confidence.

Training and benefits

• 50% off your food bill at all GAUCHOs.

• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employeewellbeingplatform.

• Career development and progression.

• Staff breakfast and dinner on every shift

Key Responsibilities of aGAUCHOSenior Waiter

• Work with the restaurant team to offer anunforgettableGAUCHOexperience to all our guests through heightened hospitality.

• Be the face of GAUCHOanddemonstrateservice excellence while following the GAUCHO steps of serviceand standards.

• Strengthen andmaintainproduct knowledgein order tohost tables and guide guests withmenu choices.

• Support andassistthe management team to maximise sales revenues by driving covers and average spend per head.

• Ensure all guest orders are received and processed professionally and accurately.

• Helpmaintaina clean and organised restaurant at all timesand follow all set-up andbreakdown procedures.

Requirements for a GAUCHOSenior Waiter

• Demonstrate warmth,empathyand genuine hospitalitytowards guests and colleagues

• To always take a positive approach to your own role acting as a role model to all new members of the team

• Work well within a team (be a team player) and a fast-paced environment

• Be approachable and well mannered

• Be professional and respectful at all times

• Have funand create a warm restaurant atmosphere