Server Support Specialist - Tech Help & Billing

IONOS; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Unlimited sales commission potential

27 days annual leave

Contributory pension scheme

Private healthcare and Life assurance

Employee assistance programmes

Cycle scheme

Free Parking

Job summary

IONOS in the United Kingdom is seeking a motivated individual for a hands-on Server Support trainee role. You will become the first point of contact for customers, helping with technical questions, account and billing queries, and choosing suitable hosting services.

The role is rooted in a three-month intensive training programme, starting from internet fundamentals to server administration, with a focus on customer-facing support and practical problem solving.

Qualifications

• Interest in technology, particularly servers, operating systems, networks or web hosting; motivation to keep learning.
• Logical, investigative approach: ask questions, test ideas and get to root of problems.
• Clear, friendly communication and patience to support customers with varying tech knowledge.
• Willingness to help with billing and account queries and to recommend suitable products.
• Ability to work in a busy, customer-facing team and follow shift patterns.
• IT study, training or certifications are welcome; learning attitude valued.

Responsibilities

• Investigate and troubleshoot server and hosting issues, resolving with the right approach and involving specialists when needed.
• Handle technical, account and billing questions by phone, email and live chat; take ownership and update customers.
• Work with Windows and/or Linux server environments and support installations, configuration or maintenance.
• Identify when a different plan, product or upgrade could help a customer and explain the value.
• Explain technical issues in everyday language and help customers build confidence with their services.
• Record cases accurately, share learnings and stay curious about new hosting technologies.

Skills

Curiosity

Problem solving mindset

Enthusiasm for helping people

Clear friendly communication

Education

IT study / certifications

Tools

Windows

Linux

Networking

DNS

Job description

IONOS in the United Kingdom is seeking a motivated individual for a hands-on Server Support trainee role. You will become the first point of contact for customers, helping with technical questions, account and billing queries, and choosing suitable hosting services.

The role is rooted in a three-month intensive training programme, starting from internet fundamentals to server administration, with a focus on customer-facing support and practical problem solving.