Tech-Savvy Server Support Agent

IONOS Group; Gloucester; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Base salary £27k

Unlimited sales commission

27 days annual leave

Pension scheme

Private healthcare

Life assurance

Employee assistance

Cycle scheme

Free parking

Staff discounts

Social events

Job summary

IONOS Group in Gloucester is hiring for an entry-level Server Support role. You’ll join an intensive three-month training programme that starts with internet fundamentals and progresses to server administration.

The position is customer-facing and involves helping customers with technical, account and billing questions, mainly via phone, email and live chat. You’ll gain hands-on experience with Windows and Linux server environments, learn to troubleshoot issues, and develop communication and

Qualifications

• Interest in technology and servers.
• Ability to learn quickly and solve problems.
• Clear, friendly communication and patience with customers.

Responsibilities

• Solve real problems by investigating and troubleshooting server and hosting issues.
• Support customers end to end via phone, email and live chat; handle technical, account and billing questions.
• Work with Windows and/or Linux server environments and assist installations/configuration/maintenance.

Job description

IONOS Group in Gloucester is hiring for an entry-level Server Support role. You’ll join an intensive three-month training programme that starts with internet fundamentals and progresses to server administration.

The position is customer-facing and involves helping customers with technical, account and billing questions, mainly via phone, email and live chat. You’ll gain hands-on experience with Windows and Linux server environments, learn to troubleshoot issues, and develop communication and