Server Support Advisor - Tech Help & Billing

IONOS EN; Gloucester; On-site; GBP 18,000 - 24,000; Full time

Job summary

IONOS EN in Gloucester is offering a trainee Server Support role with a comprehensive three-month training programme. You will start with internet fundamentals and progress to server administration, supporting customers across phone, email and live chat.

No prior professional IT experience is required; bring curiosity, problem-solving mindset and enthusiasm for helping people as you grow within a hands-on, customer-facing environment.

Qualifications

• No professional IT experience required; enthusiastic learners welcome.
• Strong communication and problem-solving abilities.
• Customer-facing mindset with willingness to learn server technologies.

Responsibilities

• Solve real problems by investigating and troubleshooting server and hosting issues, guiding customers to resolutions.
• Handle technical, account and billing questions via phone, email and live chat; keep customers updated.

Skills

Customer handling

Communication

Problem solving

Tech curiosity

Job description

IONOS EN in Gloucester is offering a trainee Server Support role with a comprehensive three-month training programme. You will start with internet fundamentals and progress to server administration, supporting customers across phone, email and live chat.

No prior professional IT experience is required; bring curiosity, problem-solving mindset and enthusiasm for helping people as you grow within a hands-on, customer-facing environment.