Bartender

880 Hard Rock Cafe UK; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Work-life balance

Job summary

Hard Rock Cafe is seeking a Bartender to deliver memorable guest experiences at the bar, making drinks to spec, demonstrating responsible service, and guiding guests with product knowledge.

You will handle cash, operate the POS, maintain cleanliness, check IDs in line with Challenge 25, and support opening/closing duties. A friendly, upbeat attitude and adherence to safety standards are essential.

Qualifications

• Guest-focused bartending with strong service skills.
• Ability to handle cash and POS transactions accurately.
• Knowledge of drinks, ingredients and service standards.
• Ability to check IDs per licensing rules (Challenge 25).

Responsibilities

• Make drinks to spec recipes.
• Demonstrate responsible alcohol service.
• Serve food and take orders.
• Handle cash and other payments.
• Operate the POS system and process transactions.
• Check IDs and maintain guest safety.
• Maintain clean and organized bar area.
• Stock and label bar supplies.
• Open and close the bar, including duties.

Skills

Cash handling

Guest service

Product knowledge

ID verification

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: The Bartender is the stepping stone…..the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision‑maker, memorabilia curator and musician (at heart).

Basic functions of the Bartender include:

• Making drinks to spec recipe
• Demonstrating responsible alcohol service
• Serving food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Maintaining a clean and organized bar area
• Maintaining proper product pars – through bar pulls & inventories
• Stocking liquor, beer, wine and glassware throughout the shift
• Properly labeling, dating, covering and refrigerating prepped items for the bar
• Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware
• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
• Answering questions - accurately and politely
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements include:

• Performing duties which require bending, reaching, lifting & standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!