Hybrid Claims Adviser: Empathy in Action

Legal & General - Sandbox; City Of London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private medical insurance

27 days holiday

Generous pension scheme

Life assurance

Income protection

Electric car scheme

Annual performance-related bonus

Job summary

Legal & General - Sandbox is looking for a dedicated professional to manage claims efficiently, ensuring high levels of customer satisfaction through effective communication. You will handle tasks in alignment with best practices while maintaining positive relations with internal and external stakeholders.

The ideal candidate will demonstrate empathy, problem-solving skills, and the ability to manage time effectively. Legal & General offers a range of benefits, including private medical insurance and generous holiday allowances.

Qualifications

• Demonstrated ability to empathize with customers and provide sensitive support.
• Experience in dealing with communications involving reinsurers and medical providers.
• Proven ability to manage stress during difficult calls.
• Expertise in anticipating problems and resolving customer issues.
• Strong time management skills to prioritize work effectively.

Responsibilities

• Manage claim tasks accurately and promptly according to best practices.
• Ensure effective customer communication to maximize satisfaction and set expectations.
• Handle complaints urgently and work towards swift resolutions.
• Professionally liaise with customers and third parties to provide excellent service.
• Contribute ideas and knowledge to enhance team initiatives.

Skills

Empathy and sensitivity

Communication with 3rd parties

Handling difficult calls

Problem-solving

Time management

Job description

Legal & General - Sandbox is looking for a dedicated professional to manage claims efficiently, ensuring high levels of customer satisfaction through effective communication. You will handle tasks in alignment with best practices while maintaining positive relations with internal and external stakeholders.

The ideal candidate will demonstrate empathy, problem-solving skills, and the ability to manage time effectively. Legal & General offers a range of benefits, including private medical insurance and generous holiday allowances.